Forum Discussion
Microsoft Teams Desktop on Mac Stuck in Login Loop
I’ve got this login loop after I logged in with me private MS account in Teams. I stucken in a login loop when I tried to log with my company account in Teams. Close your Teams application and go to $HOME//Library/Application Support/Microsoft/Teams in files browser and delete/move the Teams folder to Teams_old for example.
Start your Teams application, the Teams folder will created and the Login window appears.
For me it works, when I delete the $HOME//Library/Application Support/Microsoft/Teams folder after I was logged in with me private MS account.
Heiko
https://www.uvm.edu/it/kb/article/clearing-teams-cache/
Its a 5 step process:
1. Fully close Microsoft Teams.
2. Copy and paste the following into the Go to Folder box, then click Go:
~/Library/Application Support/Microsoft
3. Right click the Teams folder, then click Move to Trash.
4. Using Spotlight Search (accessed by clicking the magnifying glass on the macOS menu bar), enter “Keychain” and select Keychain Access. Search for Microsoft Teams keys in keychain. Within Keychain, search for “Microsoft Teams” to find the Microsoft Teams Identities Cache entry. Right (two finger) click this item and select the delete option, then close the Keychain Access app.
5. Relaunch Microsoft Teams. You should now be prompted to sign back into Teams.
Thanks very much! The tip about deleting the folder ~/..../Teams solved the problem for me! Of course, the infinite loop where you cannot enter a different account is a Teams bug, which Microsoft should have fixed already.