Forum Discussion
atunellRTG
Apr 27, 2020Copper Contributor
Microsoft Teams Desktop on Mac Stuck in Login Loop
I recently changed from one MS Office 365 email/organization to another. I've removed the "old" Office 365 account from everywhere I can find on my Mac, but when I launch Microsoft Teams - every tim...
- May 01, 2020
I’ve got this login loop after I logged in with me private MS account in Teams. I stucken in a login loop when I tried to log with my company account in Teams. Close your Teams application and go to $HOME//Library/Application Support/Microsoft/Teams in files browser and delete/move the Teams folder to Teams_old for example.
Start your Teams application, the Teams folder will created and the Login window appears.
For me it works, when I delete the $HOME//Library/Application Support/Microsoft/Teams folder after I was logged in with me private MS account.
Heiko
jcquokka88
Oct 28, 2023Copper Contributor
I got stuck in this situation and, to fix, I removed the Teams folder from Application Support. This worked but after some days, the same thing happens - I've probably deleted my Teams folder a dozen times now over the last few months. What I can't fathom is where Teams is getting my old account name from (on first launch after deleting the Teams folder from Application Support, the bad old account is always shown at the top of the list under "Pick an account to continue"). After reading these posts I attempted removing the Identities Cache from Keychain Access but it won't delete. I'm on MacOS Sonoma 14.1 (though the problem started when I was on Ventura - OS upgrade clearly hasn't helped either).