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atunellRTG's avatar
atunellRTG
Copper Contributor
Apr 27, 2020
Solved

Microsoft Teams Desktop on Mac Stuck in Login Loop

I recently changed from one MS Office 365 email/organization to another.  I've removed the "old" Office 365 account from everywhere I can find on my Mac, but when I launch Microsoft Teams - every tim...
microsoft teams
  • Heiko1410's avatar
    Heiko1410
    May 01, 2020

    atunellRTG

    I’ve got this login loop after I logged in with me private MS account in Teams. I stucken in a login loop when I tried to log with my company account in Teams. Close your Teams application and go to $HOME//Library/Application Support/Microsoft/Teams in files browser and delete/move the Teams folder to Teams_old for example.

     

    Start your Teams application, the Teams folder will created and the Login window appears.

     

    For me it works, when I delete the $HOME//Library/Application Support/Microsoft/Teams folder after I was logged in with me private MS account.

     

    Heiko

m7yang's avatar
m7yang
Icon for Microsoft rankMicrosoft
Aug 30, 2020

atunellRTG I got same issue that Teams on Mac stuck in login loop. It turns out the root cause is my certification - I reinstalled my mac without changing my computer name. After that, I use my org's MDM tool to enroll my Mac but failed but I didn't noticed that. So I keep got that login loop issue.

 

For my case, the solution is simple - I removed my Mac registered in MDM portal with old computer name. Rename the computer and re-enroll the Mac. Once done, I can login Teams without any issues then.

 

Hope it helps for your case.

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