Forum Discussion
Making call from Outlook contact card to a phone number no longer working since 1.6.00.18681
Dear all
Since Update to Teams 1.6.00.18681, starting a call from Outlook contact card to a phone number is no longer working. Presence is visible, which indicates Teams Presence Plugin, which is handling these requests, is in general working.
Making calls to a SIP address of a contact (IM address) is still working, only calls to phone numbers are broken. After clicking to link with phone number under "Work phone" nothing happens. This worked before.
User is fully enabled for Teams Telephony.
Does someone else mentioned this issue and found a solution to make it work again?
Best Regards,
- Since today, it also works on my environment for regular Teams client. With new Teams Client (public preview) it never worked and still does not work. Hope this issue with regular Teams client triggers fixing new Teams Client (public preview) as well before it become general available.
Just checked again today and still no Click2Call. It's a showstopper for me. Isn't there a registry hack or something? That's how I got Click2Call to work with Outlook (and Skype at the time) years ago...
- Since today, it also works on my environment for regular Teams client. With new Teams Client (public preview) it never worked and still does not work. Hope this issue with regular Teams client triggers fixing new Teams Client (public preview) as well before it become general available.
- Same here, we got a new Teams version 1.6.00.22954 and it works again! At least on 2 test machines...
- We are experiencing the same issue. Not all people, but most
We've tried the New Outlook and New Teams and combinations of Old and New and it still isn't working for a lot of people.
What is the fix???
Well, Microsoft screwed it up big time! MS Answer on my ticket:
"The ticket was checked by Senior Engineer.It is a matter of changing software and this service remains.
The finding is that it will no longer work with the old Outlook.
The recommendation is to test with the new Outlook and new Teams app."This is kinda funny. It works in our environment for most of the people again. As my support engineer stated Microsoft planned a change in the background services and this made it working again after like 24 hours for some of our users. As of today most of the users are confirming this again.
Take my ticket number as reference (somewhere in my posts above) this should really make them think about their statement again.
Unfortunately: Microsoft Support and its quality really varies from support engineer to support engineer. And is commonly pretty poor to be honest.
We have not updated to the new Outlook nor to the new Teams App. So I really don't know why your SE is giving out such a statement.
Greysi
With the new Outlook client and the new Teams Client i got a new "Call"-Button.This works for me.
With the old Outlook client and the old Teams client we have the same problem.- still not working on our clients, MS Support told me they still try to analyse the problem. Next update should be tomorrow... kinda lost hope of a quick fix
- same problem here with the new Teams app (using latest version 23202.1509.2295.2283, last updated on 8/11/2023) and latest office. Teams logout/login did not help.
- What I can confirm, is that the new Version 2.1 Client (aka New Teams) is actually working if you register the client as UC Client to Windows.
Microsoft seemed to majorly buggered something up here.
Client Version: 23219.2100.2295.1990- Sorry I was too vague:
Under Settings / Register Teams as the chat app for Office (requires restarting Office applications)
Logout / Logon and it should work again.
- We are also having the same issue, I have submitted a ticket with Microsoft and got TrackingID#2308080040010426. I also let them know about this article so they can see we are not alone.
hey all,
a feedback from us:
we installed the Update from Teams (v. 1.6.00.20074) x64 and it will not work again for us.
we also tried to install an Update for Office 365 to (Version 2307 Build 16.0.16626.20170)
- Seems, Microsoft has published a fix today. Please update regular Teams Client (not work preview client) and try again.
I have installed MS Teams for user again but nothing works. Any idea. Although i made the changes in registory too.
- we have tried with the new version (Microsoft Teams-Version 23202.1509.2295.2283). it will work. so wen we go now back on the same system to v1.6.20074 the call will work also. but i now this is not a solution for many employees. its just for info for all
- Teams 1.6.00.21970 and still not working. Is it working on your system?
no. not working with no version by us.
https://github.com/ItzLevvie/MicrosoftTeams-msinternal/blob/master/defconfig
