Making call from Outlook contact card to a phone number no longer working since 1.6.00.18681
Dear all Since Update to Teams 1.6.00.18681, starting a call from Outlook contact card to a phone number is no longer working. Presence is visible, which indicates Teams Presence Plugin, which is handling these requests, is in general working. Making calls to a SIP address of a contact (IM address) is still working, only calls to phone numbers are broken. After clicking to link with phone number under "Work phone" nothing happens. This worked before. User is fully enabled for Teams Telephony. Does someone else mentioned this issue and found a solution to make it work again? Best Regards,
Busy signal on outbound call to PSTN
We have a user configured to the point where they now have a dialpad in their Teams client. We have an auto-attendant created and when we dial into that number, we can transfer the call to the user's Teams client successfully. However, when we try to make a call out to the PSTN we just get a "Unavailable The person you're trying to reach isn't available. Try again later." The user has a Microsoft calling plan assigned and we are not using direct routing. We can't see anything that could be the issue since everything seems to be in order. Here are some parameters from the user: Phone number type: Online OnPremEnterpriseVoiceEnabled: False HostedVoiceMail: True EnterpriseVoiceEnabled: True TeamsVoiceRoute: False OnPremLineURIManuallySet: True VoicePolicy: BusinessVoice TeamsUpgradeEffectiveMode: TeamsOnly DialPlan: US LocationPolicy: US HostedVoicemailPolicy: BusinessVoice
