Forum Discussion
Greysi
Aug 01, 2023Brass Contributor
Making call from Outlook contact card to a phone number no longer working since 1.6.00.18681
Dear all Since Update to Teams 1.6.00.18681, starting a call from Outlook contact card to a phone number is no longer working. Presence is visible, which indicates Teams Presence Plugin, which is...
- Aug 20, 2023Since today, it also works on my environment for regular Teams client. With new Teams Client (public preview) it never worked and still does not work. Hope this issue with regular Teams client triggers fixing new Teams Client (public preview) as well before it become general available.
PhilSpak
Aug 10, 2023Copper Contributor
What I can confirm, is that the new Version 2.1 Client (aka New Teams) is actually working if you register the client as UC Client to Windows.
Microsoft seemed to majorly buggered something up here.
Client Version: 23219.2100.2295.1990
Microsoft seemed to majorly buggered something up here.
Client Version: 23219.2100.2295.1990
- _pga_Aug 10, 2023Copper ContributorPhilSpak Can you elaborate what you mean with "register the client as UC Client to WIndows"? Even though its not the solution we want (a fix from Microsoft), it might be a work around for a few employees for us.
- PhilSpakAug 10, 2023Copper ContributorSorry I was too vague:
Under Settings / Register Teams as the chat app for Office (requires restarting Office applications)
Logout / Logon and it should work again.- Luke_NunnFeb 09, 2026Copper Contributor
This fixed Classic Outlook for me. Oddly though, clicking a number in Teams or New Outlook (or anywhere in Sharepoint a contact is shown), Teams will ask "Would you like to call this number?" within the open Teams instance. But in Classic Outlook it immediately initiates a call in a new Teams window.