Forum Discussion
Making call from Outlook contact card to a phone number no longer working since 1.6.00.18681
- Since today, it also works on my environment for regular Teams client. With new Teams Client (public preview) it never worked and still does not work. Hope this issue with regular Teams client triggers fixing new Teams Client (public preview) as well before it become general available.
Well, Microsoft screwed it up big time! MS Answer on my ticket:
"The ticket was checked by Senior Engineer.
It is a matter of changing software and this service remains.
The finding is that it will no longer work with the old Outlook.
The recommendation is to test with the new Outlook and new Teams app."
This is kinda funny. It works in our environment for most of the people again. As my support engineer stated Microsoft planned a change in the background services and this made it working again after like 24 hours for some of our users. As of today most of the users are confirming this again.
Take my ticket number as reference (somewhere in my posts above) this should really make them think about their statement again.
Unfortunately: Microsoft Support and its quality really varies from support engineer to support engineer. And is commonly pretty poor to be honest.
We have not updated to the new Outlook nor to the new Teams App. So I really don't know why your SE is giving out such a statement.