Teams Phone System
7 TopicsHow can we setup Automated Phone Call Recording and Transcribing for Call Queues?
Hi, we recently migrated to the Teams Phone System, but I am trying to figure out how to automatically record and transcribe a specific call queue (that is easily accessible for a separate user to review). I thought that this would be possible but can only see a Record/Transcribe feature that you need to manually select in a Phone Call. I did find a similar post from 2019 but it was not helpful in that it only said it is not possible and Microsoft Teams do not have this feature on their roadmap. Fast forward 4 years and I would have thought that this feature would be pretty standard. We are a small non-profit organization so do not need a fancy enterprise "compliancy" solution - we just need it for training/review purposes for our Reception Queue. Thank you for your help!Solved8KViews0likes5CommentsMaking call from Outlook contact card to a phone number no longer working since 1.6.00.18681
Dear all Since Update to Teams 1.6.00.18681, starting a call from Outlook contact card to a phone number is no longer working. Presence is visible, which indicates Teams Presence Plugin, which is handling these requests, is in general working. Making calls to a SIP address of a contact (IM address) is still working, only calls to phone numbers are broken. After clicking to link with phone number under "Work phone" nothing happens. This worked before. User is fully enabled for Teams Telephony. Does someone else mentioned this issue and found a solution to make it work again? Best Regards,Solved16KViews4likes35Commentsinduce delay on ringback tone
using direct routing with teams phone system ... noticed when a teams client dials out to external pstn number it pretty much straightaway sends calling party the ring back tone ... so there could be 2-3 ring back tones on the calling end (approx. 4-5 secs.) before the called party eventually receives the first ringing tone .. is there a way to induce a delay in that initial ring back tone Teams phone system sends to the Teams client ? i just don't want to start giving ringback tone straight away when 180 ringing from itsp is not received for another good 3-4 seconds. thanks.762Views0likes0CommentsTeams Video call automatically
Good morning folks, Any of you are aware of it's possible to: - Force a Teams phone user (Yealink VP59 for example) to only start "video calls with the webcam already activated"? On those devices, the user is obligated to press the webcam button. - Auto-respond to a call without pressing any button. Thanks for your time. Best, GabrieleSolved2.8KViews0likes1CommentCan't update external number in call flows anymore
We've been using a Teams call flow for a rotating oncall setup. Once a week we login and change the External number the call flow is pointed at the cell of the person on call for that week. This week after months of it working fine, it will not accept any external phone number. We get the error "The input number is incorrect" when we try to update it. Is anyone else experiencing this?4.4KViews1like15CommentsHelp for Enterprise PBX Tech Moving to Teams Phone System
I have worked years in both Voice and IT. I am proficient in MS Servers and Desktops, Cisco Routers and Switches and Traditional Telephony / PBX Dial Plan and Call Routing Architecture...that architecture tends to be similar between all tradtional PBXs from AVAYA, Fujitsu, Nortel, etc... Are there any documents, guides or videos that explain MS Teams Phone System Architecture from the traditional Telephony / PBX point of view?783Views0likes0Comments