Jan 12 2023 04:40 AM - edited Jan 12 2023 04:59 AM
Unfortunately, we are facing an issue with the Teams app on our mobile phones. We are using the Microsoft Teams telephone system that works perfectly fine, except for a critical error. When receiving calls, on the lock screen of our mobile phone (Android or Apple), we can only see the incoming phone number and not the contact name that we have saved. If we are outside of the lock screen, we can see the incoming call with the correct name. I have attached screenshots to better illustrate the problem. Can anyone help us resolve this issue?
lock screen
outside of the lock screen
PC
Jan 21 2023 03:29 PM