Does call quality dashboard pick up UDP content issues

%3CLINGO-SUB%20id%3D%22lingo-sub-2557196%22%20slang%3D%22en-US%22%3EDoes%20call%20quality%20dashboard%20pick%20up%20UDP%20content%20issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2557196%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20are%20getting%20some%20cases%20where%20people%20are%20reporting%20content%20freezing%20while%20viewing%20content%20sharing.%26nbsp%3B%20For%20example%2C%20they'll%20say%20%22the%20presenter%20is%20on%20slide%208%2C%20but%20I%20still%20only%20see%20slide%202%22.%26nbsp%3B%20Audio%20is%20good%20throughout.%26nbsp%3B%20Is%20there%20a%20report%20and%20filter%20in%20CQD%20that%20can%20pick%20up%20on%20this%3F%26nbsp%3B%20I%20suspect%20it's%20something%20with%20VBSS%20over%20UDP%2C%20but%20most%20of%20the%20reports%20are%20related%20to%20call%20quality.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2557196%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdministrator%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2587543%22%20slang%3D%22en-US%22%3ERe%3A%20Does%20call%20quality%20dashboard%20pick%20up%20UDP%20content%20issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2587543%22%20slang%3D%22en-US%22%3E%3CP%3EHello%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F13364%22%20target%3D%22_blank%22%3E%40David%20Phillips%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ESince%20the%20community%20has%20not%20yet%20responded%20to%20your%20post%2C%20you%20might%20want%26nbsp%3Bto%20seek%20assistance%20with%20other%20resources%20that%20are%20staffed%20by%20authorized%20Microsoft%20agents%20or%20Microsoft%20employees%20themselves%3A%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CUL%3E%0A%3CLI%3EIf%20you're%20a%20corporate%20user%2C%20ask%20your%20IT%20manager%20to%20open%20a%20support%20case%3C%2FLI%3E%0A%3CLI%3EIf%20you're%20the%20IT%20manager%2C%20open%20a%20support%20case%20or%20call%20Microsoft%20using%20the%20support%20line%20you%20were%20given.%26nbsp%3B%20Other%20options%20for%20business%20subscription%20admins%20are%20listed%20here%3A%3C%2FLI%3E%0A%3C%2FUL%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoft-365%2Fbusiness-video%2Fget-help-support%3Fview%3Do365-worldwide%23%3A~%3Atext%3DOnline%2520support%25201%2520Go%2520to%2520the%2520admin%2520center%2Ccontact%2520method%252C%2520and%2520then%2520select%2520Contact%2520me.%2520%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3EGet%20support%20%7C%20Microsoft%20Docs%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.serviceshub.microsoft.com%2Fsupportforbusiness%2Fcreate%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.serviceshub.microsoft.com%2Fsupportforbusiness%2Fcreate%3C%2FA%3E%3C%2FP%3E%0A%3CUL%3E%0A%3CLI%3EIf%20you're%20not%20a%20corporate%20user%2C%20tech%20support%20is%20available%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2F%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Esupport.microsoft.com%3C%2FA%3E%26nbsp%3Bor%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fanswers.microsoft.com%2F%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3EAnswers.microsoft.com%3C%2FA%3E.%26nbsp%3B%26nbsp%3B%3C%2FLI%3E%0A%3C%2FUL%3E%3C%2FLINGO-BODY%3E
Super Contributor

We are getting some cases where people are reporting content freezing while viewing content sharing.  For example, they'll say "the presenter is on slide 8, but I still only see slide 2".  Audio is good throughout.  Is there a report and filter in CQD that can pick up on this?  I suspect it's something with VBSS over UDP, but most of the reports are related to call quality.

1 Reply

Hello @David Phillips 

Since the community has not yet responded to your post, you might want to seek assistance with other resources that are staffed by authorized agents:

 

  • If you're a corporate user, ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

Get support | Microsoft Docs

https://support.serviceshub.microsoft.com/supportforbusiness/create