Convert Teams Calling to Zoom Phones

Copper Contributor

I am working on converting over Teams calling to Zoom for the firm that I work for. I was able to configure Zoom to allow the integration with Teams, and the app was added successfully. Where I'm running into issues is when we are making audio and video calls it’s still defaulting to Teams calling and we’re unsure as to why.

 

To be clear, here are some screenshots of the phone icons that need to default over to Zoom instead of Teams:

 

Teams Calling Phone Icon.png

 

Audio Call Option (in Dropdown Menu) 2.png

 

Is it possible to have these icons default to Zoom instead of Teams?

1 Reply
No, The integration appears in Microsoft Teams as:
A Zoom tab
A Zoom Chat
A Zoom Phone tab
A Zoom Meetings bot
The Teams Video/Audio call button is only for Teams, you need to use the Zoom app in Teams
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067825