Cannot see participants

New Contributor

When I am in Teams meeting I cannot see any of the participants unless someone is sharing a screen. All I can see is their initials in the circle.  when someone shares a screen then I can see everyone's faces.  Is there a setting I need to adjust?  

3 Replies

Is it always like this for all meetings or does it comes and goes? It could be that you have some connectivity issues (not likely since you see video when someone sharing). 

There is an setting that allows you to turn off all incoming video, check so that one is not enabled.


If you still see this problem try to clear Teams cache.

Clear the Microsoft Teams Client Cache – Mark Vale (


It is like this for every meeting and I have checked the setting to turn on and off incoming video but it does not help @Linus Cansby