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Pipez66's avatar
Pipez66
Copper Contributor
Apr 06, 2021

Cannot see participants

When I am in Teams meeting I cannot see any of the participants unless someone is sharing a screen. All I can see is their initials in the circle.  when someone shares a screen then I can see everyon...
microsoft teams
Stephen_Williams2714's avatar
Stephen_Williams2714
Copper Contributor
Dec 15, 2022
This has just happened to me I.e. blank video from other meeting participants including when they shared their screen - after Windows upgrade to my PC laptop. Restarting Teams and changing the show/hide video settings hasn’t worked but exiting Teams and using the emailed link to open in browser did. Also I could get it to work on my phone, fortunate for audio but no good for the shared document we were working on. Come on Microsoft, why does something work perfectly then start playing up like this?
Stephen_Williams2714's avatar
Stephen_Williams2714
Copper Contributor
Dec 15, 2022
Ooo, things have moved on since the message I was replying to . . . so how do you force a new install of Teams? Thanks
  • SpencerDCS's avatar
    SpencerDCS
    Copper Contributor
    Dec 15, 2022

    Stephen_Williams2714 

     

    To update Teams go to the ellipsis ... then Check for updates.

     

    If that doesn't work you can uninstall Teams and download and install from the latest on the Microsoft site.

     

    Out of curiosity... are you using NVIDIA GTX GeForce cards and what version of Teams is currently installed?

     

     

    • Andy-Z's avatar
      Andy-Z
      Copper Contributor
      Jan 18, 2023

      SpencerDCS 

       

      I just started to experience this after I rebuild my PC last night with a fresh install of windows and Teams (Version 1.4.00.31569 (64-bit). It was last updated on 1/17/2023) running a GTX 3080TI

      It's working in browser, it's not working in the teams app

      • SpencerDCS's avatar
        SpencerDCS
        Copper Contributor
        Jan 18, 2023

        Andy-Z 

         

        Make sure it is really the latest version.  My Teams reported that it was using the latest version, it was not.  Make sure you are using at least version 1.5.00.31168.

         

        And yes, this is only an issue in the Teams app, not the Browser version.  The Browser version does not seem to use the video in the same way as the app.

         

  • Lou_Gasco's avatar
    Lou_Gasco
    Copper Contributor
    Dec 15, 2022

    Stephen_Williams2714 

     

    I went to Add/Remove programs and removed it.  Then Rebooted, then Reinstalled it from O365.  Now it works! Looks like something got corrupted in a patch.

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