Forum Discussion
Cannot see participants
When I am in Teams meeting I cannot see any of the participants unless someone is sharing a screen. All I can see is their initials in the circle. when someone shares a screen then I can see everyon...
I started having this issue after a year of Teams working fine. I discovered that if I joined a meeting through Teams by logging into O365 and going into Teams Calendar from the browser, I could see participants. But if I joined the meeting via my desktop Teams app, I would only see a blank gray screen even though participant video was on. The resolution was to go into settings for the Teams Desktop app and checking box for "Disable GPU hardware acceleration" . We also disabled Teams conferencing add-in integration with Outlook (I'm using desktop Outlook 2013).
This fix "The resolution was to go into settings for the Teams Desktop app and checking box for "Disable GPU hardware acceleration" worked for me for a while, now the issue is back. I am on IOS, Macbook air.