Forum Discussion
Cannot see participants
When I am in Teams meeting I cannot see any of the participants unless someone is sharing a screen. All I can see is their initials in the circle. when someone shares a screen then I can see everyon...
I started having this issue after a year of Teams working fine. I discovered that if I joined a meeting through Teams by logging into O365 and going into Teams Calendar from the browser, I could see participants. But if I joined the meeting via my desktop Teams app, I would only see a blank gray screen even though participant video was on. The resolution was to go into settings for the Teams Desktop app and checking box for "Disable GPU hardware acceleration" . We also disabled Teams conferencing add-in integration with Outlook (I'm using desktop Outlook 2013).
I also cannot see others. I used to be able to, but now I can see my own video, but not others. I see only gray boxes with initials. I have tried various suggestions, but nothing seems to help. I need this for my work, so HELP!
- I've read about this issue many times in the MTC and a simple reinstallation has solved the problem. As the "solution" is quite simple I assume this has been done already since you posted a month ago? Please update the conversation with your resolution to let others know.
