Call queue won't ring agents

[Luke_Pulis]

Hi,

I've managed to set-up my call queue in teams, added a group (with myself in the group), all licenses are set-up appropriately and can call the number, but it doesn't ring in Teams. When I call it goes to the call waiting music and nothing changes from there. What am I doing wrong?

[#2]

Hi @Luke_Pulis

I would recreate the call queue.

I take it you followed the steps in this article here

https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue

If you recreate and are still getting it let me know. Which type of routing did you set? Attendant?

Best, Chris

[#3]

Hi @Christopher Hoard 

To be honest, the whole process has been a nightmare. Starting with the Teams Admin Panel, almost every step in the creation has returned some sort of error. I ended up restoring to using PowerShell to create the call queue but couldn't find any cmdlet documentation on how to add users/groups as agents. for some reason the Teams Admin Panel will let me add groups, but not individual users? So I decided to just create a group and add myself to it, no big deal. I have it set-up as attendant routing at the moment.

Thanks for you quick response, Chris.

[#4 · Accepted solution]

Hi @Luke_Pulis

Thanks! No problem: the supermassive growth of teams this last month (about 10 million daily active users) has meant that MS is working hard to scale up the platform to meet the sudden growth, and it has caused a bit of latency with the service. They are aware and it's in hand

Hmm, I see. This article may help

https://social.technet.microsoft.com/Forums/office/en-US/ab101ab9-5903-4b99-9943-8428bf517bb7/add-re...

Also, is your Teams instance set to Teams Only in the Teams Admin Centre?

https://docs.microsoft.com/en-us/microsoftteams/answer-auto-attendant-and-call-queue-calls

Let me know how you get on

Best, Chris

[#5]

@Christopher Hoard The technet link helped the situation. I deleted everything and restarted the whole process using only Powershell which cleared up the systems confusion. Thanks, Chris.