Mar 20 2020 12:57 PM
Hi,
I've managed to set-up my call queue in teams, added a group (with myself in the group), all licenses are set-up appropriately and can call the number, but it doesn't ring in Teams. When I call it goes to the call waiting music and nothing changes from there. What am I doing wrong?
Mar 20 2020 01:16 PM
Mar 20 2020 01:24 PM
To be honest, the whole process has been a nightmare. Starting with the Teams Admin Panel, almost every step in the creation has returned some sort of error. I ended up restoring to using PowerShell to create the call queue but couldn't find any cmdlet documentation on how to add users/groups as agents. for some reason the Teams Admin Panel will let me add groups, but not individual users? So I decided to just create a group and add myself to it, no big deal. I have it set-up as attendant routing at the moment.
Thanks for you quick response, Chris.
Mar 20 2020 01:37 PM
SolutionMar 24 2020 08:09 AM
@Christopher Hoard The technet link helped the situation. I deleted everything and restarted the whole process using only Powershell which cleared up the systems confusion. Thanks, Chris.
Mar 20 2020 01:37 PM
Solution