May 20 2022 09:15 AM
May 20 2022 09:15 AM
To provide some background, our organization currently uses the latest stable client of Microsoft Teams and we've recently deployed updated OneDrive sync app policies to enable Known Folder Moves, enforce the use of the Production ring, and more.
This morning I was asked about the breadcrumb trail in Teams no longer appearing after clicking to a view a file in Teams such as a Word document. I was able to reproduce her issue by following the steps below.
I did some searching around and I found users reporting this same behavior as far back as Fall 2021. If it helps, the issue occurs only in the Teams desktop app (the browser app does not exhibit this behavior).
Before opening the document
After opening the document
May 20 2022 12:52 PM
@BShipe FWIW I tried to recreate this but never had a problem, breadcrumb stays viewable.
May 20 2022 01:02 PM
May 25 2022 01:19 PM
@BShipe Im experiencing this as well and I have tried on several machines with the same result. I also tried to clear the cache with no success.
May 25 2022 01:28 PM
May 31 2022 05:36 AM - edited May 31 2022 05:55 AM
Interesting. I asked one of our employees to try and reset the cache while I was out of the office last week. Will need to follow up with them but this is unfortunate to hear!
Updating this post as to mention that I'm on a test laptop this week with a fresh install of Teams on it, and I confirmed that my client is updated (and not in Public Preview). It is experiencing the issue with the breadcrumbs disappearing once you open a document in Teams and close it.
Jun 02 2022 12:37 AM
Same thing happens to me all the time - sometimes the breadcrumbs appear, but once I dive down into a folder to a file, the disappear.
Is there a fix for this yet?
Jun 02 2022 02:49 AM
Hi @BShipe !
I have the exact same issue in both desktop and web Teams app. Can't find why...
Jun 02 2022 08:31 AM
@m-emeraud - Interesting that it's occurring for you in the web app as well!
Appreciate others posting here to report that they too are experiencing this on their devices. I know that this issue was reported back in late 2021 as well and I guess it was only a matter of time before members of our tenant began to notice it.
I will go ahead and submit a Premier ticket for this to see if that gains traction.
Jun 02 2022 10:01 AM
Jun 02 2022 05:33 PM
Thanks so much! It's good to be in this community and share the issues and hopefully, fixes!
Jun 08 2022 11:55 AM
Jun 08 2022 02:13 PM
Jun 15 2022 06:00 AMSolution
Jun 15 2022 06:16 AM