Sep 10 2020 01:53 PM
We had an issue adding a B2B user to our Teams instance which began because their O365 account was linked to a personal email address. We deleted this guest user from Azure AD, and then invited her again. At this point, her identity was correct in Azure and she could be added to the Team successfully.
However, when entering her email address, there are now two accounts associated with it. One of them gives an error when you try to add it. There is only one guest account in Azure AD.
Where is this other account coming from?
Sep 10 2020 03:08 PM
SolutionSep 10 2020 03:09 PM
Sep 10 2020 03:17 PM
@Chris Webb Of course when I finally post this, the user is now gone. We made the change yesterday, and the issue still persisted as of this morning. I'll chalk it up to caching and try checking the recycle bin next time.
Sep 10 2020 03:34 PM
Sep 10 2020 03:08 PM
Solution