Feb 20 2023 07:25 AM
Hi
I am new to MS Teams calling using Operator Connect. Is there a way to have nested menu options. An example would be as follows
Customer calls 0123 456 789, gets the auto attendant - press 1 for this and press 2 for that
Customer chooses option 2 - it then transfers and user gets a new menu option if you need this then press 1 and if you need that press 2.
The only way i can work out is to set the first to call an external number and put the office number in for each menu option.
Thanks for any assistance
Feb 27 2023 04:50 AM
Mar 02 2023 05:06 AM