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Mariam Penman's avatar
Mariam Penman
Copper Contributor
May 11, 2021

Nested Auto Attendant

good day!

I'm trying to setup a nested auto attendant in teams and struggling with the best way to achieve this.

we have a basic auto attendant setup currently.

1 - Canada

2 - USA

3 - Any other inquiries

 

I'd like to add nesting so that when someone presses 1, we then provide the following options

1 - Sales

2 - Support

3 - HR

 

can someone provide any documentation on how to achieve this?

 

thanks!

microsoft teams

2 Replies

  • Patrick Sanouiller's avatar
    Patrick Sanouiller
    Brass Contributor
    Oct 07, 2021
    Hello,
    I created something like that with 3 auto attendant
    First (Main):
    1 menu in French Voice App MainFrenchMenu
    2 menu in English Voice App MainEnglishMenu
    Second (MainFrenchMenu):
    1 après vente Person John Doe
    2 achats Voice app Call Queue
    ...
    Third (MainEnglishMenu):
    1 after-sales Person John Doe
    2 puchasing Voice app Call Queue
    ...

    Hope it can help.
    Patrick
  • LakGautam26's avatar
    LakGautam26
    Copper Contributor
    Oct 06, 2021
    Hi Mariam,
    I have a similar requirement and want to know if you were able to configure this? If yes, how many levels of nested auto attendants one can set?
    Thanks,

    Gautam Lakshmiratan

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