使用teams与国外用户通话很卡

[yuanzhang1290]

你好

       我们在使用teams会议软件与国外用户通话时质量很卡，请问有什么优化建议及解决办法吗，谢谢

[#2]

Hi @yuanzhang1290,

you can use these option for improving your call quality in Microsoft Teams:

1. Monitor and Diagnose Call Quality:
   Use Microsoft Teams  the Call Quality Dashboard (CQD) and Call Analytics. These resources enable you to assess call and meeting quality at both individual and organizational levels.
   Monitor and improve call quality for Microsoft Teams - Microsoft Teams | Microsoft Learn
   
   

2. Prioritize Network Traffic with Quality of Service (QoS):
   Use QoS to prioritize time-sensitive network traffic, such as voice or video streams.
   This can resolve issues like voice interruptions or video freezing caused by network congestion.
   Monitor and improve call quality for Microsoft Teams - Microsoft Teams | Microsoft Learn
   
   

3. AI-Enhanced Features:
   Microsoft Teams incorporates AI-driven enhancements for audio and video quality. The Satin Audio Codec, for instance, ensures superior audio quality even in low-bandwidth conditions. Teams also offer functionalities like Background Noise Suppression to eliminate unwanted ambient sounds.
   New Microsoft Teams features improve call and meeting quality - Microsoft Community Hub
   
   

4. Optimize Internet Connection:
   If it is possible, optimize your internet connection as much as possible. Also, ensure that both you and the international users have stable and high-speed internet connections.
   How to improve your internet connection for better call quality in Microsoft Teams - Microsoft Suppo...

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