A Refreshing New Look for Teams Phones!
Published May 01 2020 08:00 AM 34.2K Views

We are excited to announce a new and improved user interface on Microsoft Teams phones. These experiences are now available to all users as a firmware update through the Teams Admin Center today. The new look will help users navigate quickly between features and gain access to favorites, manage a variety of user settings from the Teams phones and enable auto dialing.

User Interface updates

  • Always available dial pad
    With an always available dial pad for devices in landscape mode, customers can make calls even faster. We have also made it easier to access favorite contacts with touch-friendly icons. In the portrait layout, customers can toggle seamlessly between favorites and recent calls view.

Landscape modeLandscape mode

Portrait modePortrait mode


  • Add and remove favorites
    By default, all favorite contacts from the Teams desktop client and the Skype for Business client are marked as favorite contacts on Teams phones. Users can also add and remove favorites right from the phone by toggling the favorite icon (star) on the recent calls list or by accessing the more options menu on the contact card.



  • Group call pickup
    With call sharing and group call pickup, users can share incoming calls with colleagues who can answer the calls while the user is unavailable. Group call pickup is less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call (via audio and visual notification or visual only) and decide whether or not to answer it.



New phones settings

  • Delegate management
    Choose someone in Teams to be your delegate so they can receive and make calls on your behalf. When you add a delegate, you can customize what controls they have. This new feature is available via the settings menu on your phone.



  • Ringtone customization
    One of the more frequently asked features is ringtone customizations. Enabled users can choose custom ringtones from an available list of ringtone options and set different ringtones for incoming calls, forwarded calls, and delegated calls.



  • Autodial for extension dialing
    Tenant admins can add dial plans for their organization with normalization rules to enable extension dialing in Teams. With this new feature release, Teams phones will auto dial in 3 seconds after an approved extension is dialed by the user.


To take advantage of all these new features and more, check out our wide range of Teams Phones from industry leading partners including Audiocodes, Crestron, Lenovo, Poly and Yealink. If you already have a phone and do not see updates for your phone models, check with phone your manufacturer for firmware release schedules.



Version history
Last update:
‎Jan 26 2021 12:41 PM
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