Oct 28 2022 09:43 AM
I can reproduce a bug with chapters where there get mixed-up between videos. When that happens, the bogus chapters from other videos are missing thumbnails and can't be edited.
See video here: https://youtu.be/FrhIW-zLuf8
The workaround is to always refresh the page after loading.
Where should this be reported?
Oct 30 2022 12:03 PM
@Stuart McGarrity - Oh my, that's a fairly bad bug.
I just tried it myself in a test environment and couldn't reproduce it. I'll send your video on to our chapter team for investigation but they might need a bit more info...
Can you either...
1. Open a support ticket so we can get a session ID and fiddler trace?
OR
2. Click the "?" to open the help pane and select Report an issue, describe the problem, and then paste this unique string so we can search for your report to know it's your issue: "MSTCChaptersBugAcrossVideos102022"
Oct 31 2022 08:43 AM
Nov 02 2022 05:47 AM
Nov 02 2022 09:26 AM
Nov 04 2022 05:53 AM
Nov 05 2022 05:14 AM
Nov 09 2022 06:21 AM