Dec 04 2019 11:52 PM - edited Dec 04 2019 11:53 PM
The Stream video interactivity feature that allows you to embed a quiz or form into the time line of a video does not always work or is very intermittent at best.
Our students we have a video hosted on streams that they're to watch, only about 5% of our students actually had the quiz pop up while watching the video with the rest having it pop up with 'loading' and then disappearing or not having anything show up at all, despite having the time stamp indicators on the time line as to when the quizzes are scheduled to show up.
Even for myself as admin when I watch the videos in streams, regardless of where I am or the internet connection, sometimes the quiz will pop up, most of the time it won't.
Jan 06 2020 09:37 AM
@stedmana Sorry to hear that you are seeing issues with Interactive Forms. Would you be able to share a "session ID" (? -> About Microsoft Stream -> "Client Session ID") from the session where you are seeing this issue, so we can investigate further? Also, what OS and browser version are you/your students using?
Jul 30 2020 12:17 PM
I am experiencing the same problem. Is this a known issue?
Jul 30 2020 01:33 PM
@stedmana I'm having the same issue. 1 out of 5 people got access. No settings are preventing access, but just not working.
Any solution?
Jul 30 2020 02:21 PM
@schesna @JamesTheGrayOne sorry to hear that. I am looping in @StaciaScott and @garrettbronner to help look into this.
Jul 31 2020 10:11 AM
@schesna @JamesTheGrayOne Sorry to hear about the troubles. As Archana mentioned above the most actionable thing we can do is get the client session ID from a browser that just experienced the issue. Thanks!
Aug 01 2020 12:14 PM
Hi @ArchanaN
I'm experiencing the same issue, but in my case forms stopped working after a while. Now I can't see the forms load into the video and none of my students can either. All forms are still available and open, links are fine. Once you start the video and reach a forms point, it just keeps loading forever.
Aug 03 2020 05:37 AM
@garrettbronner , Thank you for the prompt response. There's no other way to try and replicate/test the issue? This occurs whenever a form is embedded in a video.
Aug 03 2020 07:50 AM
Hi @schesna we have tested and cannot reproduce this. If there is a client session ID from a device that saw the issue that would be great to have to dig in further.
Aug 04 2020 05:48 AM - edited Aug 04 2020 09:12 AM
And another session ID from later in the day from a different user:
client session ID is : 7a59d561-e68a-48c2-8049-f70a8207da9c
Aug 13 2020 08:51 AM - edited Aug 13 2020 08:55 AM
@schesna @stedmana @garrettbronner @StaciaScott
Same issue with a number of our teaching staff, Form questions not loading within Stream videos. I have multiple videos and all have done this to date for all of our staff. We had hoped to use this in Sept for classes. We need a solution quickly.
Client Session ID {0} a1acd14a-b3a2-46c5-a531-f80198382d03
Aug 16 2020 10:23 AM
@ArchanaNI´m having the same problem when my students tries to open the embedded interactive form in Google Chrome browser or Opera GX. I can use this function without apparent problems in Microsoft Edge only. What may be happening in these cases ?
I find the tool very useful, but these errors are unfortunate.
Aug 17 2020 04:34 PM
@ArchanaN Please see below.
@schesna @stedmana @garrettbronner @StaciaScott
Same issue with a number of our teaching staff, Form questions not loading within Stream videos. I have multiple videos and all have done this to date for all of our staff. We had hoped to use this in Sept for classes. We need a solution quickly.
Client Session ID {0} a1acd14a-b3a2-46c5-a531-f80198382d03
Aug 18 2020 07:03 AM
Hello - we are looking into this but still cannot reproduce the issue on any browser. @rwburns70
Aug 18 2020 03:32 PM
Aug 19 2020 05:08 AM - edited Aug 19 2020 05:09 AM
Negative, and the problem is intermittent, sometimes I can access(this time I could), other times I cannot.
Some members of my team have never been able to access the quiz.
Incognito mode is not used to access the Stream video.
Thanks for looking into this!
Aug 19 2020 11:54 AM
@JamesTheGrayOne when this happens can you provide more details on what you see - when you try to open the form, does a box pop up that tries to load the form or does nothing appear over the video at all? If a box pops up, is it a never-ending loading screen or does it land on something that says: login.microsoftonline.com refused to connect?
Aug 19 2020 12:13 PM
Creo que todos presentamos el mismo error: el anuncio de carga de Forms dentro del vídeo de Stream carga indefinidamente y nunca se muestra el cuestionario o formulario interactivo. Este error se está haciendo frecuente en el navegador de Google Chrome. En Micrsoft Edge Chromium no he tenido problemas.
Aug 19 2020 12:50 PM - edited Aug 19 2020 01:04 PM
@franshap Same as @JamesTheGrayOne . Cookies only blocked in incognito mode.
Also per the query of @JamesTheGrayOne , my screen has a never ending loading screen as it tries to load the question from Forms in Stream. I am using Chrome as the browser.
Below is what I see when it glitches:
Aug 19 2020 01:08 PM