Microsoft 365 Apps - Teams not installed (Using Company Portal)

[BillGoldberg]

Dear Community,

we want to enroll most of the Microsoft 365 Apps via Intune --> Apps --> Companyportal.

Everything works fine for Word, Exccel, Outlook etc. but we do not get Teams installed!? It's selected like the others: 

We do see Microsoft 365 Apps within the companyportal on our "Entra joined devices" - installation runs quiet fast and everything works fine, only Teams is missing.

Do you have any idea what the problem could be!? I've already looked up some posts. Most of them were saying, that it should work after Mirosoft fixed it (status: Nov. 2023).

Thanks a lot guys!

[#2]

I have been seeing the same issue for about a week now regardless of how/when Intune is sending it to the workstation. I noticed it first during an Autopilot deployment. The worst part is that you still can't deploy Teams by itself using the Windows Store app (new) method yet.... I get "This app is not supported in preview." when trying to set it up.

[#3]

yes, same here

[#4]

I have the same issue! A few weeks ago everything was fine. I didn't change any settings. Now I'm installing 130 new devices, we use the 365 Apps including Teams selected. Everything installs correctly but Teams is nowhere to be found. Even Intune says 365 Apps were installed succesful but there is no Teams on any device. I also cannot just download it and manually install as it's telling me you need some Microsoft Store addon that we can't run for now as we blocked the use of the store in a policy. This is different it seems from last year where Teams didn't install in EU countries. I hope someone has a fix or a workaround, I need it ASAP

[#5]

yep same here.. few weeks ago it all worked fine

[#6]

We think we've fixed ours. Rogue setting blocking store apps that aren't trusted, e.g. msix. Not 100% but manually changing the reg key allowed it to install. @CasparAbo 

[#7]

Confirmed resolved for us. 

In new policies it's call explicit allow unlock.

[#8]

@ITInfra Nice, where exactly and what setting did you change?

[#9]

First check here: @CasparAbo 

Trust apps needs to be 1, if it is then try the below. If it isn't then you're probably blocking store apps by GPO/Intune policies.

If it is, this is what we did: Removed Teams from the 365 apps installer in Intune

Created a new Teams app from https://go.microsoft.com/fwlink/?linkid=2243204&clcid=0x409

Settings:

Install command 

teamsbootstrapper.exe -p

Uninstall command 

teamsbootstrapper.exe -x

Installation time required (mins)

60

Allow available uninstall

Yes

Install behavior

System

Device restart behavior

App install may force a device restart

Return codes

0 Success

1707 Success

3010 Soft reboot

1641 Hard re

Detection script:

# Define the path where New Microsoft Teams is installed
$teamsPath = "C:\Program Files\WindowsApps"

# Define the filter pattern for Microsoft Teams installer
$teamsInstallerName = "MSTeams_*"

# Retrieve items in the specified path matching the filter pattern
$teamsNew = Get-ChildItem -Path $teamsPath -Filter $teamsInstallerName

# Check if Microsoft Teams is installed
if ($teamsNew) {
# Display message if Microsoft Teams is found
Write-Host "New Microsoft Teams client is installed."
exit 0
} else {
# Display message if Microsoft Teams is not found
Write-Host "Microsoft Teams client not found."
exit 1
}

I think because 365 Apps was device pushed it had no license, so didn't install Teams. This way installs it like any other app, you just need to keep the bootstrapper up to date. This way will keep the latest Teams installing for each build though.

[#10]

Thanks for the details! It's strange but I installed another device just a few days later and now suddenly Teams installs just right without me having changed a single setting. Teams (for work or school) part of the 365 Apps installs by itself when performing a fresh start from Intune. I have no clue why sometimes Teams just fails to install. The only difference today is that I'm doing it from a different location with a different internet connection. Nu clue if that can somehow be related to the problem I was having earlier this week. Those 130 devices are still without Teams i believe. Will find out Monday...

[#11]

@ITInfra 

thanks for your post.

I've created an intunewin-file and created a new app. I follow all of your steps but the app will not be installed.

can you figured out what i did wrong? 

thanks a lot

[#12]

@BillGoldberg 

Looks ok to me. Double check c:\program files\windowsapps has the msteams_* folder. Easiest way to see it is open notepad as admin and then manually navigate to the path (it's a hidden folder). Not sure if it's different for your region.

Run the script manually with the exit codes and if it's good it should say it's installed.

# Define the path where New Microsoft Teams is installed
$teamsPath = "%localappdata%\Microsoft\WindowsApps"

# Define the filter pattern for Microsoft Teams installer
$teamsInstallerName = "MSTeams_*"

# Retrieve items in the specified path matching the filter pattern
$teamsNew = Get-ChildItem -Path $teamsPath -Filter $teamsInstallerName

# Check if Microsoft Teams is installed
if ($teamsNew) {
# Display message if Microsoft Teams is found
Write-Host "New Microsoft Teams client is installed."
} else {
# Display message if Microsoft Teams is not found
Write-Host "Microsoft Teams client not found."
}

[#13]

@ITInfra 

thanks :)