Oct 25 2016 12:55 PM
We are seeing the navigation bar as black, and without any of our configuration settings (color, logo, etc). Is this expected behavior? If so, why aren't our configuration settings being applied for external users?
Oct 25 2016 01:26 PM
Oct 25 2016 02:49 PM
Thanks Juan. Do you have the setting turned on to allow users to set their own theme? Trying to understand why our tenant is behaving differently. Any ideas?
Oct 25 2016 10:25 PM
Oct 26 2016 01:43 AM
By external users, do you mean people outside of your organization who you've shared documents with in a library, for example?
Does your tenant have the new app launcher?
-Sonia
Oct 26 2016 02:53 AM
Oct 26 2016 08:55 AM
Yes, and yes.
Oct 26 2016 09:25 AM
Multiple browsers, all users (so far), and two different tenants as well. No customized master page.
Oct 26 2016 09:30 AM
I remember running into the same issue a while back. When I asked the question on the Yammer Office 365 group it was confirmed that this was by design. I'm having the same behaviour for external users.
I've always assumed this this happens as external users don't have access to certain required elements within your office 365 tenant.
Oct 26 2016 10:22 AM
@Pieter Veenstra, glad to see it isn't just us. Any of the Microsoft folks help with this? @Mark Kashman
Oct 26 2016 11:11 PM
I do have the black bar even now and then, specifically when navigating to the SharePoint tile on the menu. I do wonder if it is also related to the first release setting of my user account. What then happens is that the menu tile has disappeared as well. A refresh of the browser usually fixes the problem.
May 31 2017 09:57 AM
Same issue for me as well. In addition, the top navigation is also missing for external users. Surprised that this conversation is 8 months old but there's no confirmation if this is by design or not.