Jan 08 2019
03:03 AM
- last edited on
Feb 01 2023
11:54 AM
by
TechCommunityAP
Jan 08 2019
03:03 AM
- last edited on
Feb 01 2023
11:54 AM
by
TechCommunityAP
Hi everyone!
I got a problem with Outlook 365. I use Surface Pro 5(Windows 10) and then I couldn't access Outlook app. It appeared like this;
And accidentally I uninstall Outlook app from my laptop. I would like to know if I have a back up file and I reinstall Outlook app, will i can use Outlook with all email history?
Thank you.
Jan 08 2019 05:34 AM
Assume that your mailbox is in Office 365? If that's the only mailbox you used loaded on your profile I would contact support.
What happens if you try to access the e-mail on outlook.office.com ?
Jan 08 2019 06:41 PM
Thank you Chris.
Cannot access through outlook.office.com maybe because my email is not originated from Outlook.
I have contacted Outlook support but they cannot solve and let me contact Microsoft Exchange instead.
Jan 08 2019 06:52 PM
Oh, was under the impression you were using Office 365, guess Outlook 365 only connected to another e-mail server. You will most def. need to contact whoever is hosting your e-mail as it seems there are some exchange / server issues going on there.
Jan 08 2019 07:36 PM
Yeah, seem like it. I think i have to contact Microsoft to allow the email server able to connect with outlook.