Oct 05 2022 10:28 PM
Hi, we are having an issue with Outlook with an Office365 account on some user. the password prompt are keep on showing.
I tried running SARA, update windows 10 and office apps, create new profile, remove all credentials from credential manager, do the registry thing, disable antivirus but everything does not work.
Oct 06 2022 04:55 AM
Oct 06 2022 05:54 AM
Oct 06 2022 06:05 AM
Yeah, I've done all of them. Not your fault I know, this is my MS rant bit .... I just don't understand that when it happens to multiple users at the same time why recreate the profile is an MS solution. Something has obviously changed in MS otherwise it would only be a 1 user isolated incident, corrupt profile etc .... very frustrating .....
Oct 06 2022 07:48 AM - edited Oct 06 2022 07:49 AM
See another thread related to the same issue specifically with Outlook 2013 here
https://community.spiceworks.com/topic/2465604-outlook-issues-today-10-06-2022?page=1#entry-10235443
Direct link to registry keys to force Office 2013 to use Modern Auth here
Oct 06 2022 07:57 AM
Oct 06 2022 08:19 AM
Keep in mind the registry settings are in the HKCU so they are per user/user profile so possibly they are set for one user and not for another even on the same machine.
Oct 06 2022 08:28 AM
Oct 06 2022 04:31 PM
@mprcel I have the same problem. I have limited it to one problem or two problems. So same user same computer on domain gets Microsoft security password endless cycle. Login to same computer as a local admin not on domain and it loads fine. Can not remove mail profile due to endless cycle of password. Could be something to do with Microsoft security and credential manager.
Oct 06 2022 04:58 PM
Oct 06 2022 05:11 PM
Oct 06 2022 05:29 PM
Oct 06 2022 05:40 PM
Oct 07 2022 01:04 AM
Oct 07 2022 01:09 AM
Oct 07 2022 04:01 AM
even if you uninstall. Delete outlook files and folders and remove registry. As soon as you load outlook it knows that email address. I agree with y’all some changed or got corrupt. I even tried system restore and came up empty.
Oct 07 2022 04:47 AM
Oct 07 2022 05:02 AM
@Rdreynolds343 Yeah I would get that error when I unticked the cache option. Turning cache back on would open the program again but also prompt for the pw.