Forum Discussion
Outlook keeps asking for password
- Ok so now I tried the same registry settings on a computer with Office 2016 and IT WORKS!
Oh course I had to change for version 16 in the registry.
HKEY_CURRENT_USER\Software\Microsoft\Exchange\AlwaysUseMSOAuthForAutoDiscover REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\EnableADAL REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Version REG_DWORD 1
On one of our computers with the problem, we have Office 2013 on a Windows 10.
It did not work by creating a new windows profile.
It did also not work with another user on that same computer.
How ever, it DID WORK after setting the three registry values for the user as explained here:
https://learn.microsoft.com/en-us/microsoft-365/admin/security-and-compliance/enable-modern-authentication?view=o365-worldwide
After doing that, when setting up the e-mail account I got the modern login window, and then it worked.
So this indicates to me that it is indeed an issue with the authentication type.
How ever, another computer we have problem with is using Office 2016 so not sure what to do about that one.
I will try the same registry thing and come back when I know.
Oh course I had to change for version 16 in the registry.
HKEY_CURRENT_USER\Software\Microsoft\Exchange\AlwaysUseMSOAuthForAutoDiscover REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\EnableADAL REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Version REG_DWORD 1
Just wanted to cast my vote as well that setting these three registry keys solved my same issue as well. Two weeks ago my desktop outlook started continuously asking for (and not remembering) my office 365 account password, would not download new data, and was not giving any kind of prompt as to what the error was, it just kept asking. After spending one or two hours here and there looking for and trying solutions, these registry key settings below (from the "best response on page two) fixed my problem.
Thank you!HKEY_CURRENT_USER\Software\Microsoft\Exchange\AlwaysUseMSOAuthForAutoDiscover REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\EnableADAL REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Version REG_DWORD 1- Had 3 systems from 3 different companies and spent umpteen hours trying to resolve it. The 3 registry entries resolved it for us. Thank you so much !
- Ah lads, I was so excited to see this but no joy for me. One machine is on 2013, had to create the reg entries for 15 ... didn't work. Updated and installed 16, didn't work. Tried to create a new Outlook profile, still being prompted for the user/password. Looks like I'm going to have to rebuild.
Out of curiosity, anyone it worked for, did you have to recreate the Outlook profile or did it resolve the existing one ?- I did not re-create outlook profile, just merge the registry key.
- Ok these setting worked but I had add the exchange folder but the problem is fixed!!!!!!!!
I open notepad and only added
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Microsoft\Exchange]
"AlwaysUseMSOAuthForAutoDiscover"=dword:00000000
Then saved it to the desktop as new.reg
I ran this and it added the folder exchange.
Then I made the other two changes.
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\EnableADAL REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Version REG_DWORD 1
