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Outlook keeps asking for password
Hi, we are having an issue with Outlook with an Office365 account on some user. the password prompt are keep on showing. I tried running SARA, update windows 10 and office apps, create new profil...
- Ok so now I tried the same registry settings on a computer with Office 2016 and IT WORKS!
Oh course I had to change for version 16 in the registry.
HKEY_CURRENT_USER\Software\Microsoft\Exchange\AlwaysUseMSOAuthForAutoDiscover REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\EnableADAL REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Version REG_DWORD 1
I have the same issue since one or two weeks with Outlook and Exchange 2019 behind an Apache reverse proxy.
Recreating the profiles and setting the registry keys did not work.
Recreating the profiles and setting the registry keys did not work.
- Hey SnejPro, if it's of any use. The only things that I did do that may have helped was:
I checked that the only key in: [HKEY_CURRENT_USER\Software\Microsoft\Exchange]
Was: "AlwaysUseMSOAuthForAutodiscover"=dword:00000001
I cleared out the Mapi keys if there were any ....
Then depending on the version of Outlook installed I also deleted the following:
Deleted the entire Identity folder from: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\
ie:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Identity
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity
After that, disabling MFA for the affected user and trying to run Outlook and then re-enabling MFA seemed to kick it in.
This info was pulled in from all of the users in this thread, I can't take any credit for it ....This worked for me, more or less. I added theAlwaysUseMSOAuthForAutodiscover key, deleted MAPI keys, and deleted Identity folder as mprcel suggests. Then I used Control Panel/Mail to create a new temporary profile. Then opened Outlook using the original profile & all is well. Didn't need to disable/reenable MFA.
