Forum Discussion
Outlook keeps asking for password
- Ok so now I tried the same registry settings on a computer with Office 2016 and IT WORKS!
Oh course I had to change for version 16 in the registry.
HKEY_CURRENT_USER\Software\Microsoft\Exchange\AlwaysUseMSOAuthForAutoDiscover REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\EnableADAL REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Version REG_DWORD 1
MS actually sent me this on friday:
Please be informed that the usually when users get this windows security pop up in outlook, the step to resolve this is to create the below registry key
• HKEY_CURRENT_USER > Software > Microsoft >Office > 16.0 >Common > Identity > created a new REG_DWORD >EnableADAL set value to 1
• HKEY_CURRENT_USER > Software > Microsoft >Office > 16.0 >Common > Identity > created a new REG_DWORD >DisableADALatopWAMOverride, set value to 1
• HKEY_CURRENT_USER > Software > Microsoft >Office > 16.0 >Common > Identity > created a new REG_DWORD >DisableAADWam set value to 1
In the scenario when this doesn't work and the mailbox is working on another Pc, this usually means the issue is with the Windows.
There's no backend diagnostics to confirm why this is happening as we only see issues with the mailbox and not the PC.
Marvellous eh ??
On one of our computers with the problem, we have Office 2013 on a Windows 10.
It did not work by creating a new windows profile.
It did also not work with another user on that same computer.
How ever, it DID WORK after setting the three registry values for the user as explained here:
https://learn.microsoft.com/en-us/microsoft-365/admin/security-and-compliance/enable-modern-authentication?view=o365-worldwide
After doing that, when setting up the e-mail account I got the modern login window, and then it worked.
So this indicates to me that it is indeed an issue with the authentication type.
How ever, another computer we have problem with is using Office 2016 so not sure what to do about that one.
I will try the same registry thing and come back when I know.
- IT WORKS!!!
just as you state change for version 16.
This works on Microsoft® Outlook® for Microsoft 365 MSO.
Thanks! - Ok so now I tried the same registry settings on a computer with Office 2016 and IT WORKS!
Oh course I had to change for version 16 in the registry.
HKEY_CURRENT_USER\Software\Microsoft\Exchange\AlwaysUseMSOAuthForAutoDiscover REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\EnableADAL REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Version REG_DWORD 1Just wanted to cast my vote as well that setting these three registry keys solved my same issue as well. Two weeks ago my desktop outlook started continuously asking for (and not remembering) my office 365 account password, would not download new data, and was not giving any kind of prompt as to what the error was, it just kept asking. After spending one or two hours here and there looking for and trying solutions, these registry key settings below (from the "best response on page two) fixed my problem.
Thank you!HKEY_CURRENT_USER\Software\Microsoft\Exchange\AlwaysUseMSOAuthForAutoDiscover REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\EnableADAL REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Version REG_DWORD 1
