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Outlook keeps asking for password
Hi, we are having an issue with Outlook with an Office365 account on some user. the password prompt are keep on showing. I tried running SARA, update windows 10 and office apps, create new profil...
- Ok so now I tried the same registry settings on a computer with Office 2016 and IT WORKS!
Oh course I had to change for version 16 in the registry.
HKEY_CURRENT_USER\Software\Microsoft\Exchange\AlwaysUseMSOAuthForAutoDiscover REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\EnableADAL REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Version REG_DWORD 1
What Outlook version?
- Microsoft® Outlook® for Microsoft 365 MSO (Version 2111 Build 16.0.14701.20240) 64-bit
- 2209
- Have also performed the below after running MS SARA and sending diags to MS:
To further troubleshoot this support request, kindly refer to the below steps:
• HKEY_CURRENT_USER\Software\Microsoft\Exchange >> Create a DWORD Value >> AlwaysUseMSOAuthForAutoDiscover >> set the value to 1
If the issue persists, please re-install office for the user:
• Uninstall office from Control Panel
• Navigate to Regedit and Delete the folder office from the file path \HKEY_CURRENT_USER\Software\Microsoft\
• Also delete the folder office from the file path \HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\
• Delete Office and Outlook folder from this location: C:\Users\(User)\AppData\Roaming\Microsoft\
• Also delete Office and Outlook folder from this location: C:\Users\(User)\AppData\Local\Microsoft\
• Download the office apps from portal
• Configure outlook profile again
Still the same .......
