Forum Discussion
Outlook keeps asking for password
- Ok so now I tried the same registry settings on a computer with Office 2016 and IT WORKS!
Oh course I had to change for version 16 in the registry.
HKEY_CURRENT_USER\Software\Microsoft\Exchange\AlwaysUseMSOAuthForAutoDiscover REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\EnableADAL REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Version REG_DWORD 1
We have also tried most of what we could find on internet to solve the issue.
This also started last week so I think it's an windows update that has caused this.
It's on both windows 10 and windows 11 machines.
MS actually sent me this on friday:
Please be informed that the usually when users get this windows security pop up in outlook, the step to resolve this is to create the below registry key
• HKEY_CURRENT_USER > Software > Microsoft >Office > 16.0 >Common > Identity > created a new REG_DWORD >EnableADAL set value to 1
• HKEY_CURRENT_USER > Software > Microsoft >Office > 16.0 >Common > Identity > created a new REG_DWORD >DisableADALatopWAMOverride, set value to 1
• HKEY_CURRENT_USER > Software > Microsoft >Office > 16.0 >Common > Identity > created a new REG_DWORD >DisableAADWam set value to 1
In the scenario when this doesn't work and the mailbox is working on another Pc, this usually means the issue is with the Windows.
There's no backend diagnostics to confirm why this is happening as we only see issues with the mailbox and not the PC.
Marvellous eh ??
- Does not work.
On one of our computers with the problem, we have Office 2013 on a Windows 10.
It did not work by creating a new windows profile.
It did also not work with another user on that same computer.
How ever, it DID WORK after setting the three registry values for the user as explained here:
https://learn.microsoft.com/en-us/microsoft-365/admin/security-and-compliance/enable-modern-authentication?view=o365-worldwide
After doing that, when setting up the e-mail account I got the modern login window, and then it worked.
So this indicates to me that it is indeed an issue with the authentication type.
How ever, another computer we have problem with is using Office 2016 so not sure what to do about that one.
I will try the same registry thing and come back when I know.
- IT WORKS!!!
just as you state change for version 16.
This works on Microsoft® Outlook® for Microsoft 365 MSO.
Thanks!