Sep 14 2022 02:03 AM - edited Sep 21 2022 02:15 PM
My organization just switched to Office 365. We have a global address book that holds contact for everyone in the organization. I also have a personal address book with contacts. Sometimes I have created a contact for someone in my organization so that I can keep their phone number and details that might not be in the global.
I often send myself emails using my work email address so I have a contact for myself with just my work email address. This contact has an alias (like "Superman") so that there's never ambiguity about what address I'm trying to get...makes things faster.
Now, here's the problem: when I edit a document on my organization's sharepoint site (or in Teams, or in the desktop app) Office 365 labels all my comments with this display name! That is, instead of associating my comments with my network user account information (for example, Smith, John) it displays Superman! And it's not just for me, my whole organization sees the comments as Superman.
If I have a contact who appears in both the global and my contacts, Office 365 uses my contacts list as the display name (but doesn't show this to the world). Meaning, I see their comments with their alias but they see their comments with their own name.
Short of deleting the contact, any thoughts on how to fix this? In Outlook, the global address list is first. So, if I've got two contacts with the same email address, why does Office use the display name
Sep 15 2022 01:44 PM
@TTW411 anyone? No ideas? Is this forum dead?
Sep 16 2022 04:51 AM
Sep 25 2022 03:36 AM
Sep 25 2022 12:01 PM
Sep 26 2022 03:23 AM
Sep 26 2022 03:34 AM
@Victor Ivanidze I could. However the real question is WHY does Teams pull information from my contacts rather than from my network credentials or from the global and how do I make it not do that? Teams shouldn’t show any information from my contacts ever! It does this even when I mark contacts as private.
But to answer your question, the problem is that if I have one contact with John Doe (my name) and I have all of my email addresses listed, when I type my name I have to choose which email address to use. I might as well just type the whole thing. By having an alias I can get to the right email address with fewer key strokes.
Jun 16 2023 10:01 AM
I think the answer to both questions is that the address is sought first in your personal book and if not found then it looks in the global address book. I don't know if the priority could be switched but I doubt it. It's keyed to the actual email address email address removed for privacy reasons. In general, I agree there is a lot to learn about address books, contacts, Outlook Contact Groups, etc.