Aug 29 2019 06:15 AM
Hi Comunnity,
We have a shared mailbox and the user reported that in the Outlook inbox has unread emails, however these emails do not appear. Instead, entering through webmail they are there, they come from an external box and what you notice is that these emails have a private confidentiality mark.
We perform a test, sending an email to this same mailbox with the Private brand and notice that the email enters but in desktop Outlook does not appear, if in webmail. We verify that there are no rules on all computers that have access to this shared mailbox. The version used is 16.0.11328.20392
I'd appreciate your help.
regards
Aug 29 2019 08:22 AM
This is usually an issue with the local cache. How big is the Outlook profile and have you tried recreating it?
Aug 29 2019 08:26 AM
@Vasil Michev Hi,
The cache is currently set to 12 months, but I have tried to lower it to 6 months or 3 and in any case it happens
Aug 29 2019 08:29 AM
Changing the slider value doesn't really have much effect on its own, you have to "compact" the OST file and even then you can still have issues. Best try with a new profile, set to the lowest acceptable value of the cache slider from the get go.
Aug 29 2019 10:32 AM
Thanks,
In any case, this shared mailbox is configured in several mailboxes, so it is strange that every single user who has access to this shared mailbox has a problem with the OST file size or is corrupt
Aug 29 2019 11:29 PM
If the size of the shared mailbox is too big, there's nothing strange about it.
Aug 30 2019 06:26 AM
the strange thing is that the emails enter well in the shared mailbox, this behavior only happens with some emails from a particular external mailbox
Oct 02 2019 12:39 AM - edited Oct 06 2019 01:24 PM
We've experienced the same issue, users reporting that they're seeing out of sync items etc. What worked for us was to disable 'Download Shared Folders' in Outlook.
EDIT: Also to added, turning off Focused Inbox.
Apr 29 2021 02:22 PM
Aug 02 2022 07:33 AM
I got same problem did you fix this