Forum Discussion
emails are not displayed in outlook inbox but in webmail
Hi Comunnity,
We have a shared mailbox and the user reported that in the Outlook inbox has unread emails, however these emails do not appear. Instead, entering through webmail they are there, they come from an external box and what you notice is that these emails have a private confidentiality mark.
We perform a test, sending an email to this same mailbox with the Private brand and notice that the email enters but in desktop Outlook does not appear, if in webmail. We verify that there are no rules on all computers that have access to this shared mailbox. The version used is 16.0.11328.20392
I'd appreciate your help.
regards
This is usually an issue with the local cache. How big is the Outlook profile and have you tried recreating it?
VasilMichev Hi,
The cache is currently set to 12 months, but I have tried to lower it to 6 months or 3 and in any case it happens
Changing the slider value doesn't really have much effect on its own, you have to "compact" the OST file and even then you can still have issues. Best try with a new profile, set to the lowest acceptable value of the cache slider from the get go.
