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IT-Secar's avatar
IT-Secar
Copper Contributor
Aug 29, 2019

emails are not displayed in outlook inbox but in webmail

Hi Comunnity,   We have a shared mailbox and the user reported that in the Outlook inbox has unread emails, however these emails do not appear. Instead, entering through webmail they are there, the...
VasilMichev's avatar
VasilMichev
MVP
Aug 29, 2019

This is usually an issue with the local cache. How big is the Outlook profile and have you tried recreating it?

IT-Secar's avatar
IT-Secar
Copper Contributor
Aug 29, 2019

VasilMichev Hi,

 

The cache is currently set to 12 months, but I have tried to lower it to 6 months or 3 and in any case it happens

 

  • VasilMichev's avatar
    VasilMichev
    MVP
    Aug 29, 2019

    Changing the slider value doesn't really have much effect on its own, you have to "compact" the OST file and even then you can still have issues. Best try with a new profile, set to the lowest acceptable value of the cache slider from the get go.

    • IT-Secar's avatar
      IT-Secar
      Copper Contributor
      Aug 29, 2019

      VasilMichev 

      Thanks, 

      In any case, this shared mailbox is configured in several mailboxes, so it is strange that every single user who has access to this shared mailbox has a problem with the OST file size or is corrupt

      • VasilMichev's avatar
        VasilMichev
        MVP
        Aug 30, 2019

        If the size of the shared mailbox is too big, there's nothing strange about it.

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