Forum Discussion

Copper Contributor

Aug 29, 2019

emails are not displayed in outlook inbox but in webmail

Hi Comunnity, We have a shared mailbox and the user reported that in the Outlook inbox has unread emails, however these emails do not appear. Instead, entering through webmail they are there, the...

DjamelH

Copper Contributor

Oct 02, 2019

IT-Secar

We've experienced the same issue, users reporting that they're seeing out of sync items etc. What worked for us was to disable 'Download Shared Folders' in Outlook.

EDIT: Also to added, turning off Focused Inbox.