Feb 22 2024 08:23 AM
"Your account has been locked. Contact your support person to unlock it, then try again"
Why oh why? pin doesnt work, nothing, no reason, any ideas?
Thank you, Katie
Feb 22 2024 12:14 PM
There are several reasons why your Outlook 365 account might be locked, and unfortunately, I don't have access to your specific account information to determine the exact cause. However, here are some possibilities:
1. Suspicious activity: Microsoft might have detected unusual sign-in attempts from an unknown location or device, triggering a temporary lock to protect your account.
2. Incorrect login attempts: Entering your password incorrectly multiple times can lead to an automatic lockout.
3. Outdated security information: If your recovery information, like phone number or email address, is outdated, it might hinder the account recovery process.
4. Violation of Microsoft's terms of service: Engaging in activities like sending spam or phishing emails could lead to account suspension.
Here's what you can do:
Here are some additional tips:
Remember, it's crucial to be patient and provide accurate information when contacting Microsoft support for faster resolution.
I hope this information helps!
Feb 25 2024 12:37 PM