365 is outlook is locked

Copper Contributor

"Your account has been locked. Contact your support person to unlock it, then try again"


Why oh why? pin doesnt work, nothing, no reason, any ideas?


Thank you, Katie

2 Replies


There are several reasons why your Outlook 365 account might be locked, and unfortunately, I don't have access to your specific account information to determine the exact cause. However, here are some possibilities:

1. Suspicious activity: Microsoft might have detected unusual sign-in attempts from an unknown location or device, triggering a temporary lock to protect your account.

2. Incorrect login attempts: Entering your password incorrectly multiple times can lead to an automatic lockout.

3. Outdated security information: If your recovery information, like phone number or email address, is outdated, it might hinder the account recovery process.

4. Violation of Microsoft's terms of service: Engaging in activities like sending spam or phishing emails could lead to account suspension.

Here's what you can do:

  • Reset your password: Visit the password recovery page (https://support.microsoft.com/en-us/office/change-your-password-in-outlook-com-2138d690-811c-4545-b2...) and follow the instructions. Ensure you have access to your recovery email or phone number.
  • Check for suspicious activity: If you suspect unauthorized access, review your recent sign-in activity from the "Security settings" in your Microsoft account.
  • Contact Microsoft support: If resetting your password doesn't work or you believe your account has been compromised, contact Microsoft support directly for further assistance. You can reach them through their online chat support or phone number available on their website (https://support.microsoft.com/en-us).

Here are some additional tips:

  • Use strong and unique passwords: Avoid using the same password for multiple accounts and consider using a password manager.
  • Enable two-factor authentication: This adds an extra layer of security by requiring a code from your phone or email in addition to your password.
  • Be cautious about suspicious emails and links: Don't click on links or download attachments from unknown senders.

Remember, it's crucial to be patient and provide accurate information when contacting Microsoft support for faster resolution.

I hope this information helps!