Organizing Shared Mailbox to Direct certain senders to subfolders

[lrwhittaker48]

Hey all,

Our company used to just have a single address before we moved to outlook. Alias's were used to send from different employees, but most external people will send just to this email. As such, when we swapped to outlook we've kept that address as a shared mailbox. Unfortunatly this means that mailbox has become quite difficult to sort though as it's recieving a variety of info. 

While I've set up transportation rules for most of the critical things, we still use the shared mailbox for recieving from new customers as well as any promotional material. The problem is that we want to keep some of the promotional material, but don't want it clogging up the Inbox for the shared mailbox. Of course we could create a new shared mailbox, but it'd be prefered to just have a folder or subfolder similiar to how users can add for their own Mailbox.

Essentially, is there a way to route emails to a subfolder within a shared mailbox? (side question, can shared mailbox's only have subfolders?)

Info: Accounts are Office365 Business Premium managed through a hybrid Exchange Server (users are hosted off a local server through azure as well as having cloud accounts through). The shared Mailbox is unlicensed. Let me know if any additional information would be helpful!

Thanks for any help or suggestions!

-Logan

[#2 · Accepted solution]

Shared mailboxes support a folder structure in the same way a "regular" mailbox does, you should have no problems creating additional folders or subfolders. As for moving messages to (sub)folders, that's what Inbox rules are for. To manage rules for a shared mailbox via Outlook, you need to first add it as an additional account thought, which is done via File > Add account and entering the credentials of a delegate (with full mailbox permissions) when prompted. If you need step-by-step instructions, check here: https://www.michev.info/blog/post/3567/how-to-add-a-shared-mailbox-as-additional-account-in-outlook-...
To do the same via OWA, click your profile picture in the top right corners > select Open another mailbox and point to the shared mailbox > access Options and configure rules therein.

[#3]

Thanks for the help! Since we're using the new versions of outlook I had to disable automapping for the shared mailbox in order to add it as a seperate account

[#4]

Have a look at this freeware flow: https://ivasoft.com/sortemailsflow.shtml
You van modify it to work with a shared mailbox.