04-25-2020 03:01 PM
04-25-2020 03:01 PM
When I click on the Data Menu >> Get Data and then click on any of the From File options, nothing happens. Nothing comes up at all. Similar issues with every option in the menu accept the From Other Sources >> From Microsoft Query option.
I'm running Excel 365 and have the most recent updates installed.
Any help greatly appreciated. Thanks.
04-25-2020 03:15 PM
Have you used the Get and Transform Data in the past and it worked well? Or you have never been able to use at all?
04-25-2020 03:23 PM
It's the first time I'm using these options. I've never had them work.
I checked my add-ins (Excel and COM) and nothing jumps out at me right way.
Also checked the event logs for anything that might point out a problem and saw nothing that indicated an error.
04-25-2020 03:30 PM
No error message. A processing wheel appears and disappears and then nothing happens.
The app doesn't lockup. I have Power Pivot and no Power Query.
04-25-2020 07:37 PM
You won't see Power Query as an add-in because it hasn't been for some years now, it's baked right into the application. You see it on the Data tab in the 'Get & Transform Data' group of commands. Since you see those ribbon controls, you have Power Query. It's confusing since it actually started as an add-in originally.
To your question, perhaps you don't have MS Query installed? That would be the first thing I would check. To check this, go to your Contol Panel > Programs and Features > right-click Office and select Change > Select Add or Remove Features, make sure MS Query is there. I'm honestly not sure where to go from there. A cursory web search didn't turn up much else than checking if it was installed and forcing updates. My over-arching question is: why do you even want to use MS Query with so many other amazing tools at your fingertips??
04-25-2020 07:43 PM
04-26-2020 02:30 PM
@AOM_LV That is strange indeed. The only other thing I would try, although I've only heard of this as an issue and never seen it first hand, would be to try opening a blank query in different file formats. I'd guess it wouldn't work no matter the file type (xlsx/default, xlsm, xlsb). If that fails, the only things I can recommend are:
Try an office repair
This certainly sounds like a technical issue. My dealings with these sort of things in the past has been to more or less remove Office completely, including some registry settings for saving login information (Office trying to be helpful) and do a full clean install. I'm not sure how much further help I'll be here.
04-26-2020 08:29 PM - edited 04-26-2020 11:33 PM
Steps 1 and 2 already done. Still not working.
I should also add that I have multiple editions of the following installed:
I mention this because while the GetData options don't work, Import Wizard in the Power Pivot windows pulls up wizards that look like the SQL Server Import Data Wizard windows.
Is there anything in the Office Subscription type that would affect this?
04-27-2020 10:29 AM
01-07-2021 08:39 AM
@AOM_LV Had the same problem, found nothing in event logs. Uninstalled office 365. When reinstalling the 32-bit office365, it complained about a 64-bit Access db engine 2016. So I removed that.
Get Data now works, so I suspect that was my problem.