Jun 03 2018 10:44 AM
Just now, Excel has started crashing when I utilize print preview mode. It was working fine yesterday. I click the print preview option and the sheet crashes. It happens on any spreadsheet, even a new page with a single character in the middle of the page. It crashes if I select any printer destination, whether a physical printer (Canon) or print to PDF.
I updated ITunes and iCloud today, but can’t imagine that would impact Excel. My Microsoft update history indicates the last patch was 5/22/18. The event error log gives this information:
Faulting application name: EXCEL.EXE, version: 16.0.9330.2087, time stamp: 0x5b060fe4
Faulting module name: EXCEL.EXE, version: 16.0.9330.2087, time stamp: 0x5b060fe4
Exception code: 0xc0000005
Fault offset: 0x000a0a55
Faulting process id: 0x38c8
Faulting application start time: 0x01d3fa8e9729ef91
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE
Report Id: d348a382-c7df-4370-975c-0039abd0fa64
Faulting package full name:
Faulting package-relative application ID:
I ran OffCat and it came back clean. It indicates that Excel 2016 is up to date. And I'm running Windows 10. (I tried to attach the crash log but the web site gave me an error message "The contents of the attachment doesn't match its file type." Nice.)
What happened and how do I fix this?
Jun 05 2018 04:05 AM
I discovered last night that Excel 2016 on my wife's Windows 10 laptop is experiencing the same failure during print preview, so this is not just my computer (which is a desktop). Who else sees this?
Jun 05 2018 04:26 AM
It did happen to me a while back but appears to have fixed itself
Can you try using the Print Preview icon I've added to the toolbar on the attached file
Does that cause a crash also?
Jun 05 2018 10:54 AM
I use a print preview icon on a custom toolbar that I created for frequently used functions, if that's what you mean. It happens either way.
Jun 05 2018 11:00 AM
What version do you have? My wife and I have 1805 Build 9330.2087. OffCat says it's the latest version
Jun 05 2018 05:24 PM
Jun 05 2018 05:32 PM
I'd try the repair feature via add / remove programs - Modify
Try the Quick Repair first, and if that doesn't work give the Online Repair a go
Jun 05 2018 05:34 PM
Jun 06 2018 10:31 AM
I downloaded the sheet you created. I don't see any print preview button other than the one i have in my custom toolbar, but the sheet crashes when I use that one or the one under the print option.
I did just notice if i use the hotkeys Ctrl/F2, I get a different screen back under the File Tab that doesn't crash, but that's a much inferior view.
If Excel is crashing on multiple computers, it must be something that MicroSoft has done. I will try the repair install when I get a chance, but there have got to be a slew of folks around the world with the same issue.
Jun 06 2018 10:35 AM
Jun 06 2018 10:36 AM
How do I get off of the monthly updates? My last one seems to have been 5/30, about the time this started.....
Jun 06 2018 05:00 PM
Hi Scott can you attach a screenshot of your File > Account
Jun 06 2018 05:01 PM
Jun 07 2018 09:33 AM
You could be right, but I'm suspecting it's a bad patch since my wife has the same thing too. Do you have the same version of Excel?
Jun 07 2018 05:42 PM
Jun 08 2018 10:22 AM
I have the same Excel crashing when attempting print preview. In my case the client is able to print the document but not print preview. They are, however, able to print and print preview in other Office products such as Word and Outlook. Even when the client switches printers in their organization Excel will still crash when attempting a print preview but not when printing, and the other Office products work fine with the other printers as well.
Attached is a picture of the crash error that my client receives.
Jun 09 2018 07:38 AM
Yep, another one of those fine, useless error messages with lotsa hexadecimal.....
Jun 10 2018 04:01 AM
Jun 10 2018 04:05 AM
@Scott Cox and @Christopher Hagerty I'd encourage you both to go to File > Feedback and "Send a Frown" with the opening line of the comment being " Excel Suddenly Crashing on Print Preview".
The Excel team are watching these feedbacks and it's important to let them know when this sort of thing happens.
Jun 10 2018 01:04 PM
Great idea! I sent them most of my initial question at the top. We'll see if it does any good.