Dec 30 2019 08:42 PM
I'm using Edge canary and since I reinstalled Windows I cannot get sync to work at all. Fresh after installing Windows I installed Edge and logged into my account. I had a "Setting up sync..." message and after a while something similar to "We couldn't set up sync at this time". Then, I went to my image of the previous Windows installation and copied the profile folder - I restored my favorites and a few other things, but sync still does not work. This time, I only see "Setting up sync" indefinitely.
Any ideas what's wrong?
Dec 31 2019 03:26 AM
Jan 03 2020 03:15 PM
@relu84 Thanks for letting us know. What happens when you try it in Edge Beta?
Fawkes (they/them)
Project & Community Manager - Microsoft Edge
Jan 04 2020 01:08 AM - edited Jan 04 2020 01:09 AM
I uninstalled the Canary and installed the beta - sync worked instantly after the first start up, even though I tried the beta a few weeks ago and it didn't work either.
I sort of like the "bleeding edge" of Canary, but I think I'm gonna stay on the beta for now ;)
Is there any log file that would say more about what happens when the sync fails?
Jan 06 2020 01:22 PM
@relu84 Great, we're glad to hear it! Good news: there are two ways to obtain a log file. The first is to submit feedback through the browser, which will generate a log.
The second is more hands-on but can be done anytime. Go to edge://sync-internals/ and click the "Data" tab in the top right, then select "Dump sync events to text." (Please be advised that the resulting file will likely include personal information.)
Hopefully that helps!
Fawkes (they/them)
Project & Community Manager - Microsoft Edge
Jan 06 2020 01:28 PM
@Deleted - thank you very much, I will look there when I encounter problems with sync again. Hopefully, I won't need to ;)
Is there a quick and easy way to change from the 'beta' channel to 'release' once the "final" version becomes publically available next week (without loosing any data along the way and having to re-sync)?
Jan 06 2020 02:10 PM
@Deleted
@Deleted wrote:@relu84 Great, we're glad to hear it! Good news: there are two ways to obtain a log file. The first is to submit feedback through the browser, which will generate a log.
The second is more hands-on but can be done anytime. Go to edge://sync-internals/ and click the "Data" tab in the top right, then select "Dump sync events to text." (Please be advised that the resulting file will likely include personal information.)
Hopefully that helps!
Fawkes (they/them)
Project & Community Manager - Microsoft Edge
Wow thanks, this page is very useful and helps me understand what's going on under the hood
Everything is green on my Edge Version 81.0.385.0 (Official build) canary (64-bit)
I have a question though, does the "Trigger GetUpdates" button force browser to sync?
Jan 08 2020 12:48 AM
Jan 08 2020 02:29 AM
Jan 08 2020 07:34 AM - edited Jan 08 2020 07:41 AM
@Deleted here's my sync internals screenshot:
Seems I constantly get NETWORK_CONNECTION_UNAVAILABLE (ERR_CONNECTION_REFUSED).
edit - success! It seems the network I use at home (LTE from Polish T-Mobile) is blocking the connections for whatever reason. I started up a hotspot on my phone (Orange) and boom, synced. Is there any info I could maybe forward to my ISP and tell them to look into it and stop blocking it? ;)
Jan 08 2020 09:50 AM - edited Jan 08 2020 09:56 AM
@HotCakeX Re: "I have a question though, does the "Trigger GetUpdates" button force browser to sync?"
In full transparency, we aren't immediately sure what the trigger button does; however, it seems like the one you might want is in the previous column: "Request Start." If you're really intrigued, you can first do a "Disable Sync (Clear Data)", which isn't as scary as it sounds, since it just clears whatever's in the behind-the-scenes sync queue and leaves a user's actual data intact. Not sure if that will help you, but that's what we have right now.
Fawkes (they/them)
Project & Community Manager - Microsoft Edge
Jan 08 2020 10:01 AM
@relu84 Awesome, glad to hear that it's working! I don't know of any helpful feedback for your network provider off the top of my head, but I will loop back to you if I find out anything else.
Fawkes (they/them)
Project & Community Manager - Microsoft Edge
Jan 09 2020 01:52 AM
Jan 09 2020 02:38 AM
@Deleted Could you perhaps provide info about which servers the sync mechanism is connecting to? Things like addresses and ports. This might help negotiating with the ISP ;)
Jan 09 2020 03:25 AM
In the edge://sync-internals/
it shows
Server URL: https://activity.windows.com/v1/feeds/me/syncEntities/
Jan 09 2020 04:41 AM
@HotCakeX oh, thank you, I missed that somehow :)
Jan 09 2020 06:31 AM
Jan 09 2020 11:25 AM
So I've been an Edge Insider since day one. I have always been stuck on "Setting up Sync" on every PC I've ever set it up on. The ONLY way it works is if I set it up on my MSA account. At work for obvious reasons I want to use my AAD account from o365. Why isn't this working?!!
I looked at the edge://sync-internals/# from both accounts and the AAD account has never successfully synced EVER. Please help.
Jan 09 2020 11:41 AM
Jan 09 2020 11:45 AM
@HotCakeX We are long time paying Office 365 Business Premium subscribers. This is absolutely maddening. We pay for this service and want to simlply sync favorites. No different than a user of the >>FREE<< MSA accounts. I sign onto my free MSA account, sync works like a champ. I sign into the account I pay MS for each month along with 32 other users... I'm screwed. Ridiculous.