Apr 07 2020 02:18 AM
Hi, MS locked my account due to a serious violation of the agreement (very sad story).
Now I'm figuring out how to recover my data (mail, onedrive, MCPID, Microsoft TODO, OneNote....).
The locked account was used also to store edge data such favourites, history, password and now I cannot continue to sync data.
There is a way to move my Edge data from my local profile to another local profile so I can start sync again to a new MS Account?
Apr 07 2020 08:48 AM
Apr 07 2020 11:10 AM
@HotCakeX Hi, my account was locked due "images or videos of terrorist acts or extreme violence were shared from your personal OneDrive account" (2 account locked for this absurd reason and MS taking joke of me and my whole life in that email and onedrive account... nevermind).
I'm using the Dev Channel.
If I copy the files to a new profiles the locked account information remain so edge want to force me to logon.
In attach an image where the new profile inherit the locked account information.
Apr 07 2020 11:36 AM
Apr 08 2020 01:21 AM
@HotCakeX obviously not. and of course they closed two accounts (without any warning!) without telling me which file was suspicious so I repeated the "error" twice. we are very many in the world with one or more blocked accounts and we are getting organized. I've lost access of my email. I've lost access to my onedrive data, onenote, MCPID History... All the webpage where I use MS Account as Single Sign On...
Regarding Edge I've found a solution. So simple: remove MS Account from Windows Settings, in this way the MS Account un-link from Edge, a Warning ask if you want to keep data locally, select Yes, then logon with a new MS Account. Now it's working.
Apr 08 2020 04:00 AM
Apr 08 2020 05:03 AM
@HotCakeXI appreciate your interest but if you want to understand the extent of the problem and the desperation of some people just take a look at the technet forum:
This topics tell you that the account locked issue is not simple to resolve.
Apr 08 2020 05:14 AM
Oct 01 2020 09:03 AM
@IamTeaMonsterMergeThis wrote:
Sounds like someone at Microsoft messed up.
What do you mean?
Oct 01 2020 09:06 AM
@beppigia wrote:This topics tell you that the account locked issue is not simple to resolve.
And it's also Not a common thing, not something they take lightly. so when it happens, there must be sufficient reasons and proof for that action.
and yes people use Microsoft services, just like any other services, for all kinds of illegal purposes and of course when someone does something bad, they won't admit it, at least not willingly.
anyway, this is besides the subject of the topic.
the answer is, when an account is blocked, you can no longer access the data, whether it's Edge data or other products'.
Oct 02 2020 11:08 AM
@IamTeaMonsterMergeThis While we appreciate the concern for others' accounts, this thread is related to personal and private details between the OP and another Microsoft team. Thus, we're going to be locking this thread, as it's gotten off-topic and is not related to Microsoft Edge. We appreciate your understanding!
Fawkes (they/them)
Program Manager & Community Manager - Microsoft Edge