Lighthouse GDAP setup is sending too many email notifications

[esd087]

We (an MSP) are in the process of setting up GDAP relationships via Microsoft 365 Lighthouse, to better manage our clients' tenants. We are also cleaning up old clients from our Microsoft Partner Center customer list and removing GDAP relationships from previous license providers.

Through a lot of these GDAP changes, our employees are receiving a TON of GDAP email notifications (ex: "Your granular admin relationship with [Client Name] has been terminated" or "the customer approved your granular admin relationship request"). As best I can tell, this appears to be related to the templates/roles/permissions settings in the Lighthouse GDAP setup. However, I can't specifically find where to change this.

What can I change to reduce the number of people in our MSP organization who receive GDAP notifications?

[#2]

Hi @esd087 

Thank you for posting to the community. Please CIL:

We (an MSP) are in the process of setting up GDAP relationships via Microsoft 365 Lighthouse, to better manage our clients' tenants. We are also cleaning up old clients from our Microsoft Partner Center customer list and removing GDAP relationships from previous license providers.

Through a lot of these GDAP changes, our employees are receiving a TON of GDAP email notifications (ex: "Your granular admin relationship with [Client Name] has been terminated" or "the customer approved your granular admin relationship request"). As best I can tell, this appears to be related to the templates/roles/permissions settings in the Lighthouse GDAP setup. However, I can't specifically find where to change this.

While I cannot provide tech support, I am can provide you with resources that may help you resolve this notification/alert issue. Please review the following link to edit or delete an email notification that may have been set - Create and manage alert rules in Microsoft 365 Lighthouse - Microsoft 365 Lighthouse | Microsoft Lea... 

What can I change to reduce the number of people in our MSP organization who receive GDAP notifications?

If they're inactive and you need to remove them - Manage inactive users in Microsoft 365 Lighthouse - Microsoft 365 Lighthouse | Microsoft Learn

If you've identified potential risky sign-in attempts - View and manage risky users in Microsoft 365 Lighthouse - Microsoft 365 Lighthouse | Microsoft Learn

The links above can be found in Partner Center (sign in req'd). 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, if after reviewing the information you have additional questions, please let me know.

Regards,

Microsoft CSP Licensing Concierge

[#3]

Thank you, but this was not helpful. The alert rules in Lighthouse apply to setting up alerts on client tenants, not alerts for the partner/reseller that is managing Lighthouse. Inactive users and risky users have nothing to do with what I'm asking.

[#4]

@esd087 

Since the information provided is not helpful, as a friendly reminder, Partners can log into Partner Center to submit a support request. 

Sorry I couldn't better assist, however, the Licensing Concierge does not provide tech support. 

I'm sure a support ticket will provide a resolution. 

Microsoft CSP Licensing Concierge

[#5 · Accepted solution]

@esd087 

I think the place to manage who gets GDAP emails is in Microsoft Partner Center > Account settings > User management. Any user with 'Admin agent' will get these emails. See here: https://learn.microsoft.com/en-us/partner-center/gdap-obtain-admin-permissions-to-manage-customer

It says "Appropriate roles: Admin agent" which is a role inside User management. Unfortunately it looks like you can't have people be an admin for Partner Center and not get those GDAP emails.

[#6]

@Mikhail__B - thanks, this is the solution. I ended up working with Microsoft support and they came to the same conclusion. I removed the "admin agent" from most of our staff in partner center and that seems to have worked.