The IT Service Management Connector (also called ITSMC) allows you to integrate Azure Monitor and a supported IT Service Management (ITSM) products/services.
Azure Monitor provide tools to detect, analyze and troubleshoot issues with your Azure and non-Azure resources. The ITSM connector provides a bi-directional connection between Azure and ITSM tools to help you resolve issues faster.
Customers who choose to integrate through the ITSM connector will:
The customer will have a unified perspective for all their organization incidents. They will be able to support a multi-cloud strategy across technologies (e.g. on-prem, Azure).
The management of the incidents/events/alerts will be unified in centralized tool. The customer will be able to have one common process to handle incidents/events/alerts and review delivery processes.
The customer will be able to define common global goals in the organization. A common goals review process across the organization will be handled in one central tool that will present data from all the organization. By that unified process, the customer will be able to improve their processes in the whole the organization.
ITSM V1 is the current product version as a part of the Azure Monitor.
This architecture has couple of components:
The ITSM V1 data flow steps are:
Secure Export is the new version of ITSM V1.
ITSM V1 is based on user and password credentials, while Secure Export is more authenticated since it is uses Azure Active Directory (AAD).
Azure Active Directory (Azure AD) is Microsoft’s cloud-based identity and access management service, which helps users sign in and access internal or external resources. In ITSM it will help to identify Azure alerts that were sent to the external system.
Secure Export is the next version of ITSM that is in development today as a part of the Azure Monitor.
This architecture introduces the following new capabilities:
The Secure Export data flow steps are:
The first ITSM tool that will support the "Secure Export" flow is BMC Helix .
BMC Helix Multi-Cloud Service Management is an add-on offering for Remedy IT Service Management (ITSM) and BMC Helix IT Service Management (ITSM) that enables organizations to effectively manage IT services in a hybrid, multi-provider cloud environment. It provides out-of-the-box integrations to address multiple service management challenges related to cloud services and to enable DevOps teams to work seamlessly with multiple applications. Organizations can efficiently manage IT services in hybrid, multi-provider environments.
Some benefits of the new Secure Export integration with BMC Helix are:
Using this new Azure Monitor – BMC-Helix integration, the customer will win major benefits:
This new partnership with BMC will open the gate for partners to use this new "Secure Export" integration.
For questions, new partners or any other feedback please contact ITSM Connector Feedback
For further information:
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