Forum Discussion
Teams Video Feed Corrupted
When I join a Teams meeting, or Video call someone, my own video feed looks fine for a few seconds and then goes almost completely green.
If I join a meeting first, and can see my own face on screen, the video is completely fine, but when someone else joins, my video changes to almost all green, with thin black lines and whilst I can barely be seen, it appear to move me off center.
I am using a work laptop with the same build as everyone else. My Teams version is 1.3.00.364 64bit, the same as everyone else.
This issue does not happen in Skype for Business, just Teams.
It happens on the laptop built-in webcam and my external Logitec c920 webcam.
I work as Tier 2 IT so have tried all the standard fixes... removed all video devices and reinstalled in device manager. updated GFX drivers. (its a Radeon R5 btw) and so many more attempts to resolve.
Any help would be greatly appreciated.
Found this in the release notes of 461.09
- [NVENC] Colors of webcam video image on receiving end of Skype/Teams/Zoom may appear incorrect [3205912 ]
ChrisBrodie9 all codecs have been removed - no effect
large well known codec pack installed - no effect
all camera and skype video setting set to default. all the "auto" settings have been set to stay the same. - no effect.
- Would be interested - do you get the same experience in the web client (https://teams.microsoft.com)?
Best, ChrisChrisHoardMVP Teams webapp is fine. no corruption at all.
I've also tried 32 and 64bit Teams, same problem.
I am seeing exactly the same behaviour on my desktop. Logitech C930e and Teams Version 1.3.00.4461 (64-bit). Have had the same setup for over twelve months with no issues, and noticed this problem last week, maybe coincidentally a few days after the update to 1.3.00.4461.
Video is fine in all other applications and for the first few seconds of a Teams call. Turning video off and back on during a call gives another couple of seconds of uncorrupted video each time.
Same camera works perfectly on my laptop running Teams 1.3.00.3564.
Have also tried everything I can think of, with no luck.
It is not the version, reverting to 1.3.00.3564 on desktop made no difference.
Interesting development. If I conference with a Android mobile user, or Chromebook user the video does not corrupt. As soon as the connection is to a PC installed version of Teams it fails. Conference with a web based user still corrupts, but it takes maybe 15 - 30 seconds rather and 2 - 3 before the video goes green. Desperate to resolve this......
Did a complete rebuild of PC with fresh WIndows 10 1909 and straight away had exactly the same issue. Replaced the old ATI Radeon R9 390 I was using with a Nvidia GTX960 I had in the cupboard, and the problem has gone away.
I am suffering with exactly the same issue, and have tried the same things.
Fresh install, swapped to another logitech webcam etc. Still not resolved. I also have a AMD graphics cards, but the computer is brand new i5 with a top end gigabyte desinaire motherboard. Not idea what the issue is.
Can anyone help further on this?
Thanks.
I have the same issue. I have Logitech C930
in Teams, my camera works a few seconds then it turns green.....
- Unfortunately I was unable to resolve the issue. I had the green camera issue on both HD webcam and laptops inbuilt camera so not likely a driver issue. I believe another user had to replace their gfx card.
My issue was with my work laptop, and as I work in the IT department, I just swapped out my laptop for a new one. This doesn't help you at all, but I believe it's an issue with the gfx card, not the camera/driversyeah I also suspect its a teams and graphics card issue, I cannot get teams to not use the hardware acceleration despite unchecking the tick box in the settings. Also I do see the graphics card and ram usage spike when the camera is being used.
If i run the camera through a 3rd party app like snapcam and then ask teams to use that source it works. But its a clunky work around. I do suspect it must be something to do with AMD graphics, hard ware acceleration and Teams. But I have no idea what the resolution is. I do feel a bit cheated that I might have to upgrade my graphics card to resolve. Thats not going to be cheap!
Have exactly the same problem with my Logitech BRIO camera.
The problem is not with the camera, some codecs, drivers, ... ???
I'd like to add my experience, in case others have a similar setup as me, because I managed to easily fix my issue.
I'm on a MacBook Pro (2015) running Windows 10 under Parallels Desktop 16.
My camera had been working perfectly fine from April until I noticed the green screen appear yesterday. This may have coincided with me rebooting Parallels and installing a new update in the last few days.
THE FIX: Under the menu: Devices > USB & BlueTooth, my Logitech c925e is listed but it wasn't ticked (meaning it was being controlled by the Mac side). I selected it (now ticked) and tried again and the webcam image became perfect in the Teams desktop app.
On a side note:
I tried checking the drivers and it seems that it's using the old Microsoft driver (21/06/2006, v10.0.17763.1192). There were no further updates when I pressed the Update Driver button and I couldn't find any drivers for my webcam on the Logitech site, though I did download and install the Logitech Camera Settings app (which didn't fix the green screen issue).
So, when Windows took control of it again, it must be using the old MS driver... which seems to be enough to get it working correctly. And when the Mac side was controlling it, who knows what driver (if any) was being used, hence the issue.
Cheers, Brett
Further feedback on my earlier experience (in case it helps someone else)... unfortunately a few days after I reported that my video fixed itself, it went green again and stayed that way for another week or so. Then after I recently updated my Parallels Desktop to the latest version (16.1.1 (49141)) and I believe our company forced a Windows update around the same time the video came good again. One of those seems to have fixed my issue. It's been a few weeks now and I haven't had the green screen since then (touch-wood).
Brett
thanks for the update, i have the exact same issue you have been having again with a logi c920 camera.
like yourself, i upgraded to the latest NVidia graphics drivers (latest) released before Christmas which appear to cause the issue. a co-worker said he fixed the issue by turning off gpu acceleration in teams, but his has not worked for me. going to roll them back now!
This thread seems to have narrowed the issue down to AMD graphics cards/drivers and Teams. I can confirm that my graphics card is also AMD and my camera works fine in other apps. When I disable the driver, my camera displays fine in Teams. Using Teams from the web (https://teams.microsoft.com) also works. Unfortunately, I am still searching for a solution. Downloading the latest driver from AMD did not solve the problem. Removing the driver and letting Windows install a driver also did not work.
SSSobel I tried everything I could possibly think of, including a full rebuild, but eventually just swapped out the AMD card for Nvidia one and have no problems since. I have seen the same issue twice more on sites I support since posting originally, and card swap has resolved both. I know this is not a fix if you are on a laptop but best I have at the moment.
SSSobel I am running an NVIDIA Quadro P2000 with the same issue.
I've just experienced a similar issue, since the release of the nvidia 460.79 drivers. Reverting to a previous version fix the issue. https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/417924/geforce-46079-game-ready-driver-feedback-thread-re/2931084/?commentPage=11%2F
I get similar, but not the same. Teams always worked well until after xmas/new year. Now people report distorted colour.
One image here is me pointing my Logitech cam at the white ceiling, the other is looking at me. This is what other people see, my self cam is perfectly fine (last pic). Other things don't show this effect, MS camera recording OBS for twitch streaming and recording etc, all perfectly fine. It's only teams, and only started occurring in the last week ish. So this is only a Teams App issue.Bikky I have exact same issue as you. Downgrading to 457.30-desktop-win10-64bit-international-nsd-whql drivers fixed my issue. Problem is with December update. Nvidia just released 461.09 but I have not tried it yet.
Not much of an option to roll back drivers considering the list of vulnerabilities fixed in the January driver.. Security Bulletin: NVIDIA GPU Display Driver - January 2021
Unfortunately, this driver also exhibits this problem (with Zoom and Skype as well - not seen on preview but some other participants see such effects).
My partner, a student, also uses Teams for online lectures etc. She gets the exact same issue of green screen on her attendee sessions using her Asus Chromebook with built in cam. I have looked at all settings on the Chromebook & Teams and everything seems fine. This is 2024 now so the problem has not been fixed by Teams.
