Forum Discussion

ChrisBrodie9's avatar
ChrisBrodie9
Copper Contributor
Mar 20, 2020
Solved

Teams Video Feed Corrupted

When I join a Teams meeting, or Video call someone, my own video feed looks fine for a few seconds and then goes almost completely green.   If I join a meeting first, and can see my own face on scr...
microsoft teams
  • FinalVinyl's avatar
    FinalVinyl
    Jan 19, 2021

    FinalVinyl 

     

    Found this in the release notes of 461.09

     

    • [NVENC] Colors of webcam video image on receiving end of Skype/Teams/Zoom may appear incorrect [3205912 ]
jmariano2020's avatar
jmariano2020
Steel Contributor
Jul 16, 2020

ChrisBrodie9 

I have the same issue. I have Logitech C930

in Teams, my camera works a few seconds then it turns green.....

 

ChrisBrodie9's avatar
ChrisBrodie9
Copper Contributor
Jul 16, 2020
Unfortunately I was unable to resolve the issue. I had the green camera issue on both HD webcam and laptops inbuilt camera so not likely a driver issue. I believe another user had to replace their gfx card.

My issue was with my work laptop, and as I work in the IT department, I just swapped out my laptop for a new one. This doesn't help you at all, but I believe it's an issue with the gfx card, not the camera/drivers
  • a5pin's avatar
    a5pin
    Copper Contributor
    Jul 16, 2020

    yeah I also suspect its a teams and graphics card issue, I cannot get teams to not use the hardware acceleration despite unchecking the tick box in the settings. Also I do see the graphics card and ram usage spike when the camera is being used. 

     

    If i run the camera through a 3rd party app like snapcam and then ask teams to use that source it works. But its a clunky work around. I do suspect it must be something to do with AMD graphics, hard ware acceleration and Teams. But I have no idea what the resolution is. I do feel a bit cheated that I might have to upgrade my graphics card to resolve. Thats not going to be cheap!