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ChrisBrodie9's avatar
ChrisBrodie9
Copper Contributor
Mar 20, 2020
Solved

Teams Video Feed Corrupted

When I join a Teams meeting, or Video call someone, my own video feed looks fine for a few seconds and then goes almost completely green.   If I join a meeting first, and can see my own face on scr...
microsoft teams
  • FinalVinyl's avatar
    FinalVinyl
    Jan 19, 2021

    FinalVinyl 

     

    Found this in the release notes of 461.09

     

    • [NVENC] Colors of webcam video image on receiving end of Skype/Teams/Zoom may appear incorrect [3205912 ]
SSSobel's avatar
SSSobel
Copper Contributor
Nov 30, 2020

https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-teams-green-camera/650bd2d9-56e3-4eb1-a842-8ec94c62682c?page=1 seems to have narrowed the issue down to AMD graphics cards/drivers and Teams. I can confirm that my graphics card is also AMD and my camera works fine in other apps. When I disable the driver, my camera displays fine in Teams. Using Teams from the web (https://teams.microsoft.com/) also works. Unfortunately, I am still searching for a solution. Downloading the latest driver from AMD did not solve the problem. Removing the driver and letting Windows install a driver also did not work.

Owen_Hile's avatar
Owen_Hile
Copper Contributor
Nov 30, 2020

SSSobel I tried everything I could possibly think of, including a full rebuild, but eventually just swapped out the AMD card for Nvidia one and have no problems since. I have seen the same issue twice more on sites I support since posting originally, and card swap has resolved both. I know this is not a fix if you are on a laptop but best I have at the moment.